Talent Pool for P2P Helpdesk Process Subject Matter Expert
Tres Rios, , Costa Rica
hace 4 días

Are you looking for a career with purpose? How would you like to be part of one of the biggest pharmaceuticals in the world?

We are looking for professionals like you, to be part of our talent pool of future positions.

Your Responsibilities : This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are :

The P2P Helpdesk Process Subject Matter Expert is responsible for being expert of process optimization and customer journey simplification for the P2P Helpdesk.

The individual plays a central role in ensuring that the way the Helpdesk manages their internal processes are optimized to drive an efficient customer experience and deliver enhancements and continuous improvement.

It is critical that the Helpdesk Process Subject Matter Expert has a collaborative relationship with Operations Team, and Global Process Office and has an established presence as a leader.

The Helpdesk Process Subject Matter Expert will work directly with various partners internally to define success and help them drive significant value out of using innovative tools available within the team.

Why you?

Basic Qualifications :

We are looking for professionals with these characteristics to achieve our goals :

  • University educated (Business, Finance or related degree, Accountancy, Economics).
  • 3 years of experience in Services Center with focus on delivering process and client journey enhancement deliverables and Purchase to Pay.
  • Use a variety of techniques and tools to design, define, manage and improve processes, like visual management, Business Process Management, Lean, and Six Sigma.
  • Strong analytical skills including Microsoft Excel and Power BI.
  • Advanced English level.
  • Knowledge in SAP system.
  • Attention to detail and analytical capacity.
  • Stakeholder Management.
  • Proactive.
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