Quality Analyst
Tek Experts
San Jose. Costa Rica.
hace 2 días

We're growing rapidly. Would you like to join us?

Are you a passionate quality professional? Are you looking for an environment where you can drive quality processes within a company experiencing fast growth?

Are you looking for a rapidly growing company to take your career to the next level?Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

What we offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • World-wide family
  • About the role...

    We are hiring a Quality Analyst to be responsible for the continuous improvement of operations support service delivery.

    As part of a global team the Quality Analyst will be able to provide useful insights regarding delivery of service by identifying gaps in process compliance, customer handling and operational best practices.

    What you’ll be doing

  • Review support service requests in order to monitor compliance with procedures and best practices.
  • Collaborate with managers regarding improvement areas and educational initiatives.
  • Document processes and procedures and establish control points to ensure compliance.
  • What you'll need

  • Green belt certification and / or quality assurance experience will be considered a plus
  • Background in engineering related field
  • Experience in support services
  • Experience developing projects, initiatives or improvement plans.
  • Fluent in English, both written and verbal
  • Experience in presenting to large audiences, both, in person or virtually
  • Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law.

    Hiring, transferring and promotion practices are performed without regard to the above listed items.

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