The person in this position - Application Support I will be the first point of contact for most customer inquiries related to ASCO Numatics and / or Aventics products.
This person needs to be very organized to keep track of the cases and respond to every single request on a timely and effective manner.
The candidate on this position needs to be a quick learner, this role demands continuous improvement and development of technical skills, the candidate must be a proactive technician eager to learn and collaborate effectively in a constantly changing environment.
To identify and provide reliable solutions for all technical applications to assure complete customer satisfaction. Make necessary engineering calculations to support product selection / recommendation.
To increase revenue by providing world class technical support and customer service to end users, sales team, distributors, OEMs, business partners and subsidiaries in a team-based environment.
Working in conjunction with the sales team as the key technical advisor and product advocate.
Responsible for handling technical inquiries for ASCO and Aventics / Numatics products lines as valves, manifolds, fieldbuses, pressure / temperature switches, combustion products, sensors, FRLs, pneumatic and RCS products.
Responsible for handling pricing requests for domestic and international products (RFQs)
Provide application support and solutions for ASCO, Numatics and / or Aventics products.
Provide accurate quotations based on customer and application requirements.
Work on special projects assigned by the team lead / managers.
Provide troubleshooting and solutions to warranty and quality issues.
Ensure files and quotes remain current and organized.
Comply with service level agreements and performance indicators as required by the organization.
Technical Support or Customer Service Experience : 1-3 years
Education : Technical degree and Engineering Student (1-2 years) in any of the following disciplines Electronic, Electrical, Mechanical, Electromechanical or Chemical*
English Level : B1
Performance : Successful or above