Inside Sales Account Manager (Brazil)
San Jose de Costa Rica, San Jose, Costa Rica
hace 18 horas


The Inside Sales Account Manager builds and maintains relationship with external customers while providing complex product solutions and services.

Duties and Responsibilities

  • Initiate, build and maintain relationships with customers by providing complex product solutions and services.
  • Inside Sales functions as a liaison between support teams and Sales Managers handling to fulfill issues related to sales processes.
  • Promote the customer’s products and services for business partners via phone, email and other channels as required
  • Plan promotional strategies and events with customers
  • Negotiate special and standard pricing with customers
  • Achieve quarterly and annual sales targets
  • Register all relevant information captured during customer interactions in CRM tools
  • Handle customers’ incoming requests, provide necessary support, and provide proposals based on customer specified information
  • Understand and fulfill all regulations of the internal policies of the company
  • Understanding different teams processes to provide software licensing and hardware assistance through different platforms
  • Requirements

  • Bachelor’s degree and 3 to 4 years of previous customer service, account management and inside sales experience
  • Previous customer relationship management experience
  • Proficient end-user IT skills including MS Office, Outlook and Oracle
  • Fluent in portuguese
  • Desired Characteristics

  • Creative and innovative personality
  • Sales mindset and able to product smaller deal proposals
  • Ability to provide excellent customer service, customer-focused approach
  • Result-oriented personality and capability to overcome obstacles
  • Effective and professional verbal and written communication both with internal and external customers
  • Ability to work in a team or individually if required
  • Ability to work in a team or individually if required
  • Ability to speak fluent English. This position will be supporting LATAM and will need to work the hours in which they support.
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