Associate Technician Service Operations (Customer Service)
SITA
Costa Rica, San Jose
hace 6 horas

Description

Associate Technician Service Operations (Customer Service)

As Associate Technician Service Operations you will assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.

Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities.

You will provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained.

You will be accountable for the correct functioning and maintenance of all internal and external customer IT equipment, services and promotion of SelfCheck in Services with passengers at the airport.

Reporting to the Senior Engineer Field Ops, you will be a part of the SITA Global Services you will be responsible for the SelfCheck in practices at the Juan Santamaria International Airport.

At SITA, we achieve more, together. Are you ready to join us?

What you will do

  • Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
  • Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations.
  • When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
  • Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
  • Report and escalate to the next level those problems which cannot be resolved.
  • Continuously identify and document lessons learnt known errors and operational knowledge for improved services.
  • Who you are

  • Advance English speaker (70-80%)
  • Passionate about customer service.
  • Highly motivated person with good communication skills.
  • Student / Graduate in the technology area.
  • What we offer

    SITA’s workplace is all about diversity : many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers.

    SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things : smarter, quicker, easier, for us and our customers and for their customers too.

    And we offer all the good stuff you’d expect like holidays, bonuses, flexible benefits, medical policy, pension plan and access to world class learning.

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