Sr. Manager, GBS Shared Services Performance & Data Analytics
Thermo Fisher Scientific
Lagunilla, Costa Rica
hace 5 días

Position Summary

The Sr. Manager, GBS Shared Services Performance & Data Analytics will play a key leadership role in driving performance analysis, analytics, dashboards and reporting throughout GBS globally.

The individual will lead a team responsible for the development and management of analytics, dashboards, performance metrics and reporting needs of various teams globally throughout GBS Shared Services and across different workstreams including OTC, RTR, PTP, Customer Care and others.

The objective would be to prepare Thermo Fisher to effectively & efficiently scale up to the company’s 2030 vision of becoming a $50B revenue organization

Key Responsibilities :

  • Lead team performing data mining, cleansing, and manipulation; identify necessary data elements and their sources, leverage appropriate tools to acquire and consolidate large volumes of data from different sources
  • Lead team on design, development and implementation of analytics solutions using various solutions including Microsoft Power BI
  • Identify and define appropriate measures of performance, baselines, benchmarks, success criteria, effectiveness and leading / lagging indicators along with the calculations, interpretations, and analysis of results to support the design, development, and deployment of analytics via dashboards and reports
  • Partner with Productivity & Performance Managers (SMEs) across workstreams to evaluate and prioritize reporting, dashboard and analytics requests
  • Evaluate and drive the review of trade offs between project size and complexity, urgency, risk, and stakeholder value in order to prioritize requests
  • Properly align resources and ensure a shared vision to guide and drive team to ensure projects are completed and delivered on time
  • Drive best practices and innovative ideas to continuously improve project execution and collaboration with stakeholders and ensure that all models are effectively scaled
  • Lead reviews with stakeholders to identify organic or specific program needs and changes, and direct the development of appropriate approaches to address.
  • Possess depth and breadth of understanding of business value drivers and corresponding business impact
  • Minimum Requirements / Qualifications :

  • 10+ years of progressive work experience in finance, accounting with 3-5 years shared services environment or in a consulting capacity
  • Proficiency with data analysis tools like SQL and ETL concept,
  • Experience with RPA tools like UiPath, Automation Anywhere, Blue Prism, Work Fusion is desired.
  • Alteryx Knowledge a plus
  • Proficient with Microsoft Office Suite including advanced Excel, Access, PowerPoint, Power BI, Power Apps experience
  • Solid understanding of complex databases and data warehouses
  • Experience in a Productivity & Performance Management team / role would be a plus
  • Analytical and problem solving capacities to synthesize large quantities of complex data to generate meaningful insights
  • Proven ability to interact with multiple levels of leadership both internally and externally, and influence peers and senior management in a complex, geographically dispersed matrix organization
  • Self-directed, dynamic and customer-centric change-agent who thrives in a challenging and changing environment
  • Highly collaborative; aligns effectively with colleagues and business partners to deliver results while maximizing the success of all contributors
  • Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders
  • Champions productivity improvements through Practical Process Improvement (PPI) and has a commitment to continuous learning
  • Bachelor’s Degree Required
  • Excellent attention to detail required
  • Advanced English (90%)
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