Procurement Customer Satisfaction Specialist
Thomson Reuters
Lagunilla de Heredia, Costa Rica
hace 9 horas

OBJECTIVES

  • Design, improve and maintain The Hub (Thomson Reuters internal web community network) Procurement pages including but not limited to improve navigation experience, content relevance and interaction level.
  • Design and implement a change management control for all The Hub Procurement pages content updates.
  • Monitor The Hub Procurement pages traffic and engagement metrics to better align content and communication strategies for internal procurement stakeholders.
  • Design and deploy key digital visual charts, diagrams, process flows, and concept models to better explain complex processes to final users.
  • Manage Thomson Reuters Main External Web Page for Suppliers.
  • Identify and manage the critical Procurement process success factors from customer perspective.
  • Assess, design and implement a customer satisfaction measurement model for all global Procurement processes including but not limited to quarterly / annual global surveys, results analysis, opportunity identification and improvement plan definition and coordination.
  • Execute Continuous Process Improvement Initiatives to increase customer satisfaction.

    SKILLS & EXPERIENCE

  • Bachelor’s degree Business Administration, Graphic Design & Marketing, Community Management, Systems Engineering or equivalent combination of experience.
  • 3-5 years of experience in customer service, customer experience excellence, community management or similar.
  • Highly skilled at written and oral communications and ability to work collaboratively with business partners
  • High proficiency in Microsoft Word, Excel, PowerPoint, Visio, SharePoint and Outlook and the ability to use and learn multiple survey systems (examples include : SurveyMonkey, Survey Gizmo, SoGoSurvey, ZohoSurvey, etc.)
  • Robust communications and customer satisfaction acumen and analytics skills with a high proficiency in data analysis.
  • Experience in influencing and communicating to an executive audience
  • Highly motivated and ambitious to deliver value to end customers and business
  • Proficiency in basic user experience (UX) concepts is a plus.
  • Procurement experience is a plus.
  • SAP knowledge is a plus.
  • Photoshop, Illustrator & After effects (adobe packages) experience is a plus.
  • HTML and CSS knowledge is a plus.
  • At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers.

    As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences.

    With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world.

    Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

    Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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