Workforce Manager
Lagunilla, CR
hace 3 días

Workflow Manager Regular


  • Supports the site management team by optimizing the staffing requirements for the site’s needs.
  • Be actively engaged with our queue and routing mechanisms to make proactive changes for long term trends, as well as real time adjustments for events that occur.
  • Creates daily level capacity plan for a site and resolves the differences of this plan to the monthly plan provided by the global capacity planning team.
  • Coordinates with local site operations and the global capacity planning team to analyze historical data and forecast demand for that site.
  • Manages the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators (e.g. service levels).
  • Builds a strong relationship with the site operations team to ensure proper execution of the capacity plan as well as provides general education regarding the best workflow management practices.
  • Provides the optimal workflow and capacity planning solutions for the upcoming initiatives and new service launches at the site.
  • Manage the career growth and development of the Workflow Analysts by driving focus on Amazon's Core Values
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