Supervisor, CSS Credit Card Reconciliation -- North America
Lagunilla CR
hace 3 días

Job Description

Job Summary Specialist & Supervisor Role BCD Travel credit card reconciliation department works as an outsource for customer's accounts payable department.

We provide customer assistance and internal support for transactions booked by the agency and outside merchants to the client's credit card.

Providing timely customized reporting of payment information. All credit card reconciliations are subject to a contractual 4-

day turn-around completion to the customer, from receipt of credit card file, from the credit card company Job Responsibilities In addition to reconciling credit card data, we are responsible for proving reporting for : Virtual Payment Automation reporting powered by Conferma.

  • Responsible for the reconciliation of credit card data that includes research necessary to resolve problems with credit card transactions the Credit Card Processor duties include
  • Loading, maintaining, balancing and correcting all CC monthly billing files
  • Works with internal co-workers, customers and credit card vendors
  • Maintain database for financial billing Tracks all accounts coming in and going out Supervisor Role : Responsibilities will include but are not limited to day-
  • to-day operations of the Credit Card Reconciliation team :

  • Monitor and approve employees time off
  • Attendance reports Responsible for the management and coordination of activities related to the data analysts globally, providing problem solving support or direction to the team and internal customer's performing various duties listed Education / Knowledge / Experience *Minimum 3 years Credit Card Reconciliation experience in department *Minimum 3 years Global experience *Minimum 3 years travel industry experience *Minimum 3 years GDS experience *MS Office experience;
  • specifically, Word and EXCEL *Strong analytical skills and problem solving *Ability to supervise team and be a leader *Capable of working independently *Able to manage multiple priorities simultaneously *Ability to work effectively under pressure *Must be able to work under the stress of and meet deadlines *Excellent customer service skills *Detail oriented *Must be able to come to work promptly and regularly *Must be able to take direction and work well with others *English Proficiency Preferred *Prior people management experience is a plus *Prior CCRec experience required *Extended knowledge of Microsoft applications, email software and internet *GDS knowledge required *Travel industry and GDS experience / knowledge

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