Business Change Specialist II
VMware, Inc
Heredia, Costa Rica
hace 14 días

Responsibilities :

  • Represent BTA ACT on project teams, delivering best practices on Adoption, Change Management, and Training to the Project Leadership
  • Interview Key Project Stakeholders and Project Management to determine Adoption metrics and measurements, Training timeline and deliverables, and to plan the Change Management timeline and deliverables, including approval mechanisms
  • Maintain Project Plan for ACT Team deliverables on project, updating Project Team and management as appropriate
  • Develop, create, and maintain training documents - including Cheat Sheets, presentations, and training scripts interviewing appropriate project members to determine process inputs for training materials in English.
  • Participate in CRP and UATs to better understand deployment deliverables and create training materials. Provide UAT Training as a testing ground for end user training.

    Deliver End User training, managing all Training logistics, including facilities scheduling, requesting and tracking Super User / Project Team participation, execution, and follow up surveys in English

  • Work with appropriate development teams on Adoption metrics creation and determine documentation process, roles and responsibilities within project team on metric delivery, and delivery communication methods for pre and post launch
  • Develop and create timelines and written Communications to project stakeholders, end users, and other project participants in English
  • Effectively own Super User and End User engagement and communication strategies promoting collaboration, ensuring input received is delivered to appropriate teams
  • Provide advanced, on-going, new hire, and ad hoc training as requested on supported applications. Maintain and update all documentation such as cheat sheets, training scripts, and training presentations in English
  • Build strong relationships with business and IT counterparts to drive user adoption and deliver effective business solutions
  • Coordinate and produce diverse launching events both locally and remotely, in collaboration with various teams within the Company
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