Position Purpose :
The Senior Consultant, Global OTC Credit & Collections will play an essential role in providing thought leadership and driving the execution of the Transformation Strategy for OTC Credit & Collections as led by the GPO for OTC.
This position will drive a disciplined approach on OTC Credit & Collections process definition, monitoring, management of key improvement opportunities for Kimberly-Clark in the OTC domain.
The role will help deliver change management at a process level, while partnering with IT team to deliver the most effective and cost-efficient solutions that align to K-C OTC Transformation Strategy.
Execute the Order to Cash (OTC) transformation strategy within a specialized process tower (Invoice & Cash Application, Credit & Collections, Deduction Management, Pricing & Rebate (Trade & Rebate Settlement), Sales Controlling that drives success in our priorities to deliver for our customers, transform the way we do business and execute as one global team.
Drive global standardization, sharing of best practices, transformation & the migration of initiatives that results in improved effectiveness and efficiency along with ensuring alignment with the end-to-end process objectives and initiatives within process tower.
Champion the approach for discussing and implementing best practices, standardized solutions and tools ensuring that you consider current and emerging risk management demands on the process.
Help to dimension OTC processes across functions and delivery locations to ensure an enterprise wide and truly cross-functional approach to the way services are delivered.
Collaborate to ensure alignment with regional OTC operational process owners on process objectives, priorities and initiatives.
Be a strategic thinker with the ability to analyze complex business processes and proactively seek out and define projects aimed at standardizing, optimizing and improving OTC operations globally.
Demonstrate a strong knowledge of internal controls ensuring the OTC process and transformational initiatives are well controlled.
GBS Center Leaders
Global and Regional Process Leads & Councils
Regional and / or country Customer Financial Services Leads
Finance Leads (Tax, Treasury, Controller, Business Analysis)
ITS, Supply Chain & Sales Leads
Banking & Outsourced Partners
S cope :
Global OTC processes span across four GBS regional sites (NA, EMEA, LAO and Asia / Pacific) along with our Genpact Operations in Noida, India with varying degrees of maturity.
OTC accounts for approximately $20 billion in annual sales, more than 300+ global employees and approximately 80 outsourced resources (Genpact).
The incumbent will be expected to be knowledgeable of peer companies processes and metrics for benchmarking, best practices, and tools.
Qualifications / Education / Experience Required :
A bachelor’s degree preferred in a financial, accounting or business-related field.
Candidate should have at least 5 7 years’ experience preferably in a GBS organization.
Proven business acumen in a global operation with thorough understanding of end-to-end process management with experience within the OTC process, including the upstream and downstream impacts (ATR, AP, etc.).
Highly motivated with a proven track record in influencing and implementing change.
Must have strong analytical and organizational skills with demonstrated capability to standardize, collaborate and influence across regional teams and cultures including outsource partners and Senior Leaders.
Candidate must have excellent project management skills with demonstrated capability to drive change and continuous process improvement.
Ability to collaborate and productively interact with a wide variety of cultures including outsource providers.
Excellent communication (written and verbal), interpersonal and presentation skills required. Advance English (B2 or C1), position reports to Global.
Position supports global processes that requires accommodating regional time zones (very early and very late meeting times) and may necessitate some international travel.
Principal Accountabilities :
Execute the GBS transformation strategy which drives success in our priorities to deliver for our customers, transform the way we do business and execute as one global team.
Champion the use of GBS standardized methodologies when executing transformational initiatives or functional migrations.
Use Lean / Continuous Improvement tools and processes to drive productivity savings via standardization and automation.
Deploy OTC best practices, standardized solutions and tools globally that is aligned with GBS vision including strategy and design of S4 HANA
Maintain a catalogue of evaluated improvement opportunities.
Ensure internal controls are maintained and managed as related to the cash application and order settlement processes and overall customer management.
Actively engage in large, complex end to end projects
Be a champion of change, leading by example and providing process expertise to global teams
Consult and inform key stakeholders of global OTC opportunities and outcome of improvement activity.
Establish direction and guidelines for benchmarking studies to ensure consistent results globally.
Define process metrics and identify components for consistent measurement globally, including cost to serve, defining targets, assessing progress and recommending process changes.