Supervisor Order Management
Thomson Reuters
Lagunilla de Heredia, Costa Rica
hace 3 días


Ensure order processing teams are meeting quality and productivity standards.


  • Manage and prioritize teams' work activities to ensure business objectives are met including efficient processing to record revenue in appropriate timeframes.
  • Identify coaching & training opportunities to develop teams.
  • Communicate organizational goals.
  • Identify and implement process improvements.
  • Collaborate with leadership team to ensure consistency in results across sites.
  • Assists with the hiring process.
  • Prioritizes order processing work across teams to ensure orders are efficiently and effectively handled.

  • Bachelor’s degree plus 6-8 years of experience OR Masters Degree with 4-6 years of experience required.
  • Degree preference in Finance, accounting, business or economics.
  • Prefer Masters Degree in related field.
  • Supervisory experience required.

  • Strategic planning skills.
  • Excellent analytical and problem-solving skills.
  • Quick analytical decision making; understands implications of decisions.
  • Is very organized, balances multiple priorities and day-to-day responsibilities with long-term strategic work.
  • Delegates effectively.
  • Excellent leadership and communication skills.
  • Requires advanced verbal and written communication skills and ability to interact professionally with internal customers and co-
  • workers in multiple locations.

  • Collaborates well with other leaders at all levels.
  • Proven leadership and high level of engagement.
  • Inner drive for constant improvement; fosters drive in others
  • At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers.

    As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences.

    With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world.

    Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

    Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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