Senior Network Virtualization Support Engineer - Opportunity for Working Remotely
Heredia, CR
hace 4 días

Job Description

The Elevator Pitch : Why will you enjoy this new opportunity?

Are you passionate about learning new technology and solving complex problems for key customers?VMware has a Technical Support role for you.

You will be working on the latest and top of the line technology suite, becoming an expert in the industry.

Our Global Support organization supports over , companies in + different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment.

Success in the Role : What are the performance outcomes over the first 6- months you will work toward completing?

As a Senior Network Virtualization Support Engineer, you will be responsible forassistingleadership as requestedas well asthe team withtheircustomer’stechnical issues.

Key strengths for this roleincludementoring, positive attitude,superior softskillsandexpert leveltechnical problem-solving skills.

You will workwith the teamdirectly withthe goal in mind of complete customer satisfaction.You will also supportmultipletechnicalsupportteams, including TSE 1,2and other level 3engineers on best practice,knowledge creationand escalations.

  • We devise a specific training plan for each engineer to maximize their time and effort.Working with your peers, coaches, and online training programs to skill you upontheGlobal support processes and productsand to understand how the technology workswith our
  • Once achieved, you will support ourglobalengineerswith theirservice requests and questions, to build their knowledge and technical skillsets.
  • You willbesupportive and approachable to the team’sengineersregarding alltroubleshootingefforts,customer guidance, and building TSE knowledge.

  • You will perform case audits, trainand mentor TSEs, lead the Networking case clinic, andsupport engineers as they ask questions via online communication methods.
  • Throughout this time, and your career at VMware, you will develop multiple skill setsthroughadditionaltrainings, learning tools, research time anddedicatedtraining days.
  • The Work : What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

    As a Senior Network Virtualization Support Engineer, you will be responsible for resolvingcomplexcustomer technical issues and supporting the teamand the support operation.

    Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.

    To be successful in this role, you will :

  • Work independently to resolve customer, TSE, and team issues, supporting the management team in overall development of the team.
  • Encourage team collaboration, participation, and team work at all levels within the department.
  • Drive communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer managementwithin the team.
  • Be approachable to all TSEs and teach them to do the work, not do it for them.
  • Be willing to jump in on any case at amoment’snotice as needed.
  • Resolve complex queries while providing world class support to our customers. Including supportingTSEswith their challenges.
  • As a Senior Network Virtualization Support Engineer, you will support the team, the operationand the field with customer escalations.
  • Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
  • Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.
  • Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
  • What skills, abilities, and experience are needed for this role?

  • 5+ years of relevant Technical Support Engineering in a role focused on Network Support / Virtualization.
  • Fluent in spoken and written English
  • Advanced experience with networking and understanding of L2 / L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, firewalling and load balancers
  • Experience with network components such as ASR routers, switches, firewalls, ASA, etc).Virtual networking components VSG, Nexus0V, BGP & OSPF protocol, Cisco UCS and storage
  • CCNA or equivalent certification and / or related work experience
  • Familiarity with systems management concepts, processes, and standards (e.g. SNMP); capacity / performance management and tuning;
  • and storage and network management

  • Experience crafting and / or supporting large enterprise deployments.
  • Hands-on experience with Linux / UNIX based operating systems including strong CLI skill set and working knowledge of the general system and network troubleshooting tools (e.g. Wireshark)
  • Good practical working ability with Linux / UNIX utilities, including editors and command shells
  • What skills, abilities and experience will make you stand out?

  • Daily use / experience with VMware ESX Server or VMware products
  • UNIX kernel diagnostics / debugging
  • Advanced experience with operation and administration of large Windows Server and Desktop Environments
  • Strong experience in administration of complex Storage Area Networks, including Fibre-channel and Ethernet-based protocols
  • Daily work exposure to Cloud Management Platforms such as OpenStack, Cloud-Stack, vRA including Networking enabled by software
  • Advanced knowledge of Clustering Technologies such as MS Cluster Server, Redhat clustering, Oracle RAC
  • Hands-on and working with key technology solution / language / tools e.g. CloudStack, OpenStack, AWS, KVM, libvirt, Chef, Puppet, Python, CMS, DynamicOps, API, etc.
  • Where can I learn more about the product group I would support?

  • Learn More about VMware and the NSX team!
  • Get hands on with the product in a virtual lab!
  • Where is this role located?

  • The location of this role is remote-hybrid / flexible. This is a semi-remote position in which you will need to work at our Heredia offices some days and others remotely from home.
  • Our amazing offices are located in the America Free Zone and offers parking, cafeteria, fitness center, game room and more!

    What are the benefits and perks of working at VMware?

  • You and your loved ones will be supported with a competitive and comprehensive benefits package. Explore the VMware Benefits page for additional details!
  • LI-EP1

    Category : Client Support

    Subcategory : Technical Support

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2

    Global Services : The VMware Global Support Services (GSS) team supports over , companies running VMware in over different countries.

    The GSS team supports the entire suite of VMware products for global customers and partners. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing.

    A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers.

    The VMware GSS team members are the best of the best supporting business-critical applications in a virtual infrastructure.

    What’s in it for you? The entire VMware team has created a unique business environment one of energy, creativity, and collaboration The atmosphere is fun, casual, and inviting, in keeping with VMware's roots as a successful entrepreneurial startup We are guided in our efforts by a strong set of corporate values : Excellence and innovation Straightforwardness and open communications A sense of fun and an appreciation of a balanced life Delivery on our promises to our partners, our customers, and ourselves A passion for what we do and the value we deliver

    VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http : / /

    Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

    Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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