Sr. Customer Success Engineer
Citrix Systems
San Francisco, Heredia, Costa Rica
hace 3 días

Citrix builds the secure digital workspace technology that frees , customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance.

Come see why Fortune named us one of the Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for :

We are looking for an outstanding Senior Customer Success Engineer to join our collaborative team. Do you have 2+ years of experience are a creative problem solver and want to improve your knowledge on Cloud services?

Then we'd love to speak with you!

Position Overview

As a Sr. Customer Success Engineer, you will connect with customers to understand their business needs. You will then help them map those needs to capabilities across our products and services, improving business outcomes.

Once this plan for success is established, you will be hands-on helping them onboard and adopt their Citrix Cloud services, accelerating their journey to the cloud.

Our Customer Success team is responsible for the successful adoption of all our subscription solutions, including DaaS and App Delivery & Security.

Primary Responsibilities

Establishing yourself as a trusted advisor to technical stakeholders and leadership to your customers.

Demonstrating command of technical drivers and ability to speak to core value prop of all Citrix subscription products.

Working with customers to efficiently onboard services, reducing time to first use and time to value.

Delivering value throughout the life of the subscription to customers through the execution of outcome-based micro-engagements.

Proactively reviewing your book of business with multi-functional teams to identify risk and establish plans to mitigate that risk with minimal mentorship.

Consistently communicating status, next steps, risks, etc. to both internal and external customers.

Influencing product roadmap through collaboration with Product Management and Engineering teams based on customer feedback.

Remaining current on the latest tools, principles, and practices within Citrix Cloud, public cloud hyperscaler solutions, and in the industry.

Contributing to internal initiatives such as customer-facing collateral creation, webinar presentation, training material development, innovation initiatives, etc.

Basic Qualifications

Bachelor’s degree in a technical domain, including but not limited to Computer Science, Engineering IT, or equivalent experience is required.

Mid-level knowledge in one or more cloud providers : Azure, AWS, and Google Cloud Platform.

Familiar with Identity and Access Management (IAM) concepts in the SaaS space including SAML, OAuth, and AzureAD.

Desired technical skills include Windows Server R2, R2, , Hypervisors, Active Directory, Group Policy, and PKI. Understanding of API security concepts such as OAuth 2.

0, Basic Auth, Security Tokens, as well as PII data and authentication.

Mid-level knowledge of foundational networking concepts : such as the OSI model, DNS, DHCP, Web Proxies, and SSL VPNs. Prior network architecture or engineering roles are strongly preferred.

Possess a mid-level of specialized knowledge of Citrix products, including Virtual Apps and Desktops, Citrix ADC on-premises, and cloud service product knowledge.

Ability to optimally deliver and complete technical projects across multiple simultaneous engagements in a customer-facing capacity.

Excellent English oral, written skills, as well as customer service demeanor, and presentation skills.

Preferred Qualifications

Networking CCNA or CCNP Certifications.

Citrix Virtualization and Networking certifications.

2-5 years in a high-tech customer-facing role (Professional Services, engineering, systems administrator, sales engineering, or consulting).

Azure, AWS, or Google Cloud Certifications.

Functional Area :

Customer Success Management

What you’re looking for :

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work.

We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process.

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers.

We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within.

The Benefits

We offer a competitive total rewards package* that includes :

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!
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