Manager, Workforce Management
Pavas, CR
hace 5 días

Functions / Core Responsibilities

  • Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
  • Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
  • Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
  • Partner with support functions (IT) to ensure that forecasting, planning, and scheduling tools / software are properly configured and maintained to support the Workforce Management team
  • Lead the development of forecasts, resource plans, and schedules for new programs
  • Candidate Profile

  • Associate degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred
  • Experience with forecasting, capacity planning and scheduling software tools
  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
  • Advanced Microsoft Office skills
  • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Demonstrated ability to mentor, coach and provide direction to a team of employees
  • Demonstrated ability to take initiative and ownership with focus on continuous improvement
  • Excellent attention to detail
  • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
  • Solid understanding of the organization's business operations and industry. Demonstrated business acumen
  • Demonstrated ability to comprehend, analyze, and interpret

    Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación