As an integral member of the Digital Experience Optimization team, you will lead the global eCommerce personalization and growth strategy for Digital Media products within the Individual customer segment, building a seamless purchase experiences for Adobe customers by developing a deep understanding of their needs to recommend the best offers and plans for them.
You will partner cross-functionally with Product Marketing, Adobe.com, eCommerce, Engagement, Retention, and Support teams, using data-driven recommendations derived in partnership with internal analytics teams.
We are searching for a natural leader and self-starter that thrives in a highly-matrixed environment, establishing credibility with a wide range of partners and easily making progress through influence alone.
You demonstrate excellent communication at all levels and are a strong collaborator and motivator of teams.
What You’ll Do
Own the default eCommerce personalization experience for Digital Media products across surfaces
A / B test personalized experiences to provide transparency and clarity around products and plan types
Develop and drive quarterly test roadmap to include upsell, cross-sell, and add-on recommendations
Ensure test winners are seamlessly rolled out into production without undue delay
Be a steward of the eCommerce experience by understanding customer needs and surfacing the right products, plans, promos, and add-ons at the right time and place
Define and proactively monitor key customer experience and performance metrics to support and inform personalization and optimization opportunities
Collaborate with research and insights teams to understand trends in the business and develop insights that translate into meaningful recommendations for improved eCommerce experiences
Work closely with the Adobe Business Platform product teams on improvements, new product development, implementation, and maintenance
Coach, mentor and build a high-performing team by providing effective feedback and opportunities to learn and grow
What You Need to Succeed
Passion for user-centric design, efficient workflows, and eCommerce innovation
Adept with qualitative and quantitative methodologies to understand customer behavior
Ability to form hypotheses and prioritize initiatives based on customer insights and data
Experience leading cross-functional multidisciplinary teams to drive high-impact business initiatives
Clear ability to frame issues, drive appropriate analyses, and make clear, impactful recommendations
Exceptional analytical, verbal, and written communication skills
Strong influencing and interpersonal skills, and ability to develop and maintain positive relationships
Experience working with senior executives
BS / BA with 8+ years’ experience in one or more of the following : ecommerce, software, high tech
Outstanding sense of humor