IAM Operations Analyst
Equifax
Heredia, Heredia, Costa Rica
hace 1 día

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments : applying for jobs or a mortgage, financing an education or buying a car.

Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.

Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, on site doctor, paramedics service 24 / 7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential

What you’ll do :

Interface with Equifax users as a first point of contact for incidents, issues and requests. Work with users to address their concerns, follow run books for issue resolution and guide users on self-service functionality.

Follow the documentation to assist the user's questions and perform day to day routine documented tasks related to various IAM product suites.

Sailpoint, CyberArk, Ping, Saviynt etc.)

Work closely with IAM Governance to build reports and gather artifacts to assist with internal / external audit responses and with users to complete quarterly user access certifications and assist with manual certifications and various other manual tasks related to other IAM processes.

Understand and apply identity security concepts, processes, and technologies and educate business areas

Review, analyze, and create detailed documentation of Identity Management needs, including workflows and steps required to maintain and minimize security impacts

Partner with internal teams to drive data management framework and processes by documenting new identity management automation processes, workflows and policies

Build and provide various system reports, health-check / status reports and metrics

Qualifications :

English level skills - Fully Bilingual (B2 - C1)

2-3 years of experience in incident / request handling / troubleshooting and Account Management (End to end provisioning processes and user lifecycle management)

1-2 years of experience with ServiceNow, GSuite, and writing excel macros for reporting and analysis

1-2 years of hands-on experience with Sailpoint (or other IGA products), CyberArk (or other PAM products), Ping, Okta (or other SSO products).

1 year of experience running queries and building reports (Splunk, BigQuery etc.)

Extra points for any of the following :

DevOps skills like Chef, Terraform, Jenkins, etc

Development skills (Java)

Experience collaborating with IT compliance assessments (SOX, PCI, HIPAA, NIST)

Bachelor on information technology or computer science or advance student

Flexibility & ability to work on various shifts and weekend shifts to support 24 / 7 operations

Success attributes of an Equifax employee; does this describe you?

Collaboration

Think and act differently

Decide-Execute-Ship

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