Experian Clarity is the leading source of alternative credit data in the subprime lending industry. By leveraging alternative data, our market- savvy data analysts are discovering trends and providing our clients innovative solutions for fraud, banking information, credit, compliance, prospecting and portfolio management.
We have an open position for a Production Support Engineer. This role provides technical customer service during and after implementation.
The Support Engineer is a key contributor to onboarding new customers, and works with customers to resolve issues of system performance and capabilities.
Communications with customers requires e-mail and telephone contacts.
What you'll be doing :
Assists with customer account set ups for data transfers and delivery of technical knowledge and integration, especially in the onboarding (implementation) phase.
Provides customer service to answer technical questions about how the Clarity system works, and to help resolve customer usage difficulties.
Work with customers during and after product integration using problem solving techniques. This may involve analyzing code and other documents for clues, writing scripts, training customers how to use the product effectively, running reports and completing file transfers.
Provide status updates on assigned work to management and account management staff
Review reporting data for compliance and work with customers to resolve issues
Complete routine advanced administrative procedures as assigned, including, for example, report data compilation, work schedules, updates to reports and file management.
Associate degree, technical school or related degree training with technology application skills including XML, HTTP, FTP, Linux and Ruby.
Basic Ruby knowledge w / familiarity with Object Oriented Programming concepts
Remote Connection tools like putty, winscp, filezilla
Knowledge of xml / JSON format and structure
Excellent English skills
Knowledge of monitoring tools like splunk, datadog is a plus
Simple networking concepts tcp / ip, OSI 7 layer model
API connection and testing tools like postman, Jmeter
Microsoft office suite
Familiarity with an IDE (netbeans, eclipse, visual studios) is a plus
Candidates must have a fundamental understanding of software product development tasks and workflow
Strong ability to interact successfully with both technical and non-technical audiences and proven problem solving skills are essential.
Experiences with product development life-cycle tasks are complementary.
Proven previous job stability, including maintaining long-term work relationships with former employers
Must be able to clear the company’s pre-employment screening