The Elevator Pitch : Why will you enjoy this new opportunity?
Working with the Tanzu Escalation Management team, part of the Customer Experience organization within VMware’s Modern Applications and Management Business Group (MAMBG), you will connect with and be supported by your peers and colleagues.
As an individual, you will have responsibility for contributing to our continued success and be a key player to improving Customer Experience.
You will feel at home working collaboratively with many different teams. You will be introduced to many new concepts and technologies which will further expand your learnings.
Teamwork is very important and at the forefront of the Team.
Success in the Role : What are the performance outcomes over the first 6- months you will work toward completing?
The Work : What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
Your regular activities will include some of the following but will also evolve over time :
g. Revenue $, or brand impact), so that the context around technical issues is understood by those with the ability to impact resource allocation.
EM is also responsible for ensuring the necessary level of resources are allocated to the issue.
What is the leadership like for this role? What is the structure and culture of the team like?
The Hiring Manager for this role is Larry Guinan, the Global Director for the Tanzu Escalation management team. He is based in Massachusetts, USA and has been with VMware since 1.
He is passionate about helping people succeed and believes that people grow by allowing them to be leaders in everything they do on a day-to-day basis.
The team is distributed globally and works both remotely and from the office. The AMER team members are currently located in Costa Rica and USA.
The team culture is very open, inviting, and collaborative.
Where is this role located?
This role is for the AMER region and is targeting our Costa Rica location.
What are the working hours?
This is a weekend shift role, consisting of 4 x hour shifts, Fridays to Mondays.
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting .
Category : Client Support
Subcategory : Technical Support
Experience : Manager and Professional
Full Time / Part Time : Full Time
Posted Date : 2
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