Translation Agent French
ALIGN TECHNOLOGY, INC
Aurora Heredia, Costa Rica
hace 26 días

MAIN RESPONSIBILITIES / DUTIES

  • Responsible to translate and guarantee on time delivery
  • Possess comprehensive knowledge of company processes, procedures and product information / materials.
  • Ensure the compliance with company’s policies and procedures
  • Maintain current knowledge in dental and orthodontic topics.
  • Propose ideas for procedures and processes to promote improved service and customer satisfaction and overall department improvements.
  • Participate in special projects and / or training when requested, as well as proactive team and individual efforts to achieve department and company goals.
  • Provide assistance when recruiting and interviewing candidates for the Translation group.
  • Performance metrics including, but not limited to, contact volume handled, average handle time.
  • Perform other duties as assigned.
  • High School Degree
  • Dental / Orthodontic knowledge is a plus
  • REQUIRED EXPERIENCE

  • Experience working in a Customer Service / Call Center environment is a plus.
  • Experience working in customer service and customer support is a plus.
  • LANGUAGES

  • The agent must have advanced knowledge in the assigned language for translations as well as English and Spanish.
  • SKILLS / COMPETENCIES

  • Must have good interpersonal skills and the ability to work cross-functionally.
  • Ability to focus attention to detail.
  • Ability to consistently follow through with projects to completion.
  • Ability to perform in a fast-paced, highly customized manufacturing environment.
  • Familiarity with Windows environment. Ability to learn software applications quickly. Experience with computer applications such as word processing, spreadsheet, and database programs.
  • Advanced typing skills.
  • SPECIFIC CERTIFICATIONS / SPECIALTIES / COURSEWORK

    N / A

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