Do you have a passion for employees and a strong background in operations management? Do you want to lead efforts to create a frustration free new joiner experience?
Amazon is looking for an experienced leader to join our growing New Joiner Support (NJS) team. We are looking at new support models and new technologies to build an organization that will scale well into our future while continuing to provide a great employee and candidate experience.
To achieve this, we need strong managers who can innovate, move quickly, and not be constrained by how things have been done before.
We work across multiple business groups and locations delivering services to employees, managers and our HR colleagues.
The Service Manager, will lead the New Joiner Support team by continually optimizing new hire processes. The team supports pre-hire, hiring, and onboarding activities for Amazon employees globally.
The role will lead the regional service delivery teams to provide the best, frustration free pre-boarding experience for candidates.
You will be responsible for building and adhering to SOP’s, implementing, managing and reporting Metric and Key Performance Indicators.
You will be responsible for managing team performance, expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction by proactively identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels
You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. You should have excellent business and communication skills and be able to work with peers globally, site peers.
Cross-team coordination, execution and strong communication skills will be key to success. You will achieve this through managing 4-6 Managers, Team Managers and ICs.
Responsibilities include :
They will track delivery against program objectives, lead improvement initiatives and encourage a culture of efficiency, innovation, and customer service.
You influence teams to decouple from dependencies and eliminate problems that stifle innovation or cause user dissatisfaction.
You are an excellent communicator.