Order to Cash Sr Associate
Heredia, Heredia, CR
hace 1 día

Order to Cash Sr Associate


In the O2C organization, we are looking for a Financial Associate who will be responsible to manage Order-to-Cash activities specific to Collections.

The Financial Associate will proactively communicate to Customers :

  • Perform immediate outbound calls to Customer with accounts with items to be collected based on generated collection strategy / worklist to agree actions in accordance with Bayer strategy.
  • Proactively escalate problem accounts to the appropriate function to accelerate collection of overdue accounts.
  • Monitor execution of prenotification, dunning and other collection correspondence activities in accordance with Bayer policy and timeline.
  • Receive and drive timely resolution or closure of standard collection-related customer queries, complaints and feedback through multiple source points (email, fax, phone, etc.
  • by liaising with appropriate internal Bayer function (e.g. O2B for invoicing issues, CATI for Rebates / Incentives, etc.).

  • Review and facilitate customer account monitoring through conduct of customer reconciliation and coordination with AR Management for value adjustments and small write-offs and in adherence with Bayer policy.
  • Escalate timely non-collectable items to next level for proper handling and monitor resolution.
  • Contributor within O2C organization.
  • Perform process controls (ICS,ICM,BPC) as prescribed in the desktop procedures.
  • Update Country-Specific documentations.

    Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following :

  • Preferably a university degree or equivalent, especially with main focus on Administration or Finance. Alternatively an equivalent progressive working experience.
  • Certified Collection Practicioner from a global organization (ICTF, NACM, FCIB or equivalent from any certified local organization) or comparable working experience.
  • 2 - 3 years of experience in Collections&Dispute or other related Order-to-Cash processes.
  • Good communication and interpersonal skills.
  • Basic MS Office.
  • Experience with SAP systems. Experience in SSF, FSCM and Phone contact center systems (CISCO, ASPECT ) valuable.
  • Customer oriented.
  • Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
  • Fluent English skills both in the spoken and written form, plus minimum C1 degree of competence local / regional language.
  • Application Period : 07 / 15 / 2021 - 07 / 28 / 2021 Reference Code : 445452 Employment Type : Regular Work Time : Full Time Contact Us Address E-Mail Heredia, Costa Rica HROP TA PA Bayer.com

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