Order to Cash Sr Associate
YOUR TASKS AND RESPONSIBILITIES
In the O2C organization, we are looking for a Financial Associate who will be responsible to manage Order-to-Cash activities specific to Collections.
The Financial Associate will proactively communicate to Customers :
Perform immediate outbound calls to Customer with accounts with items to be collected based on generated collection strategy / worklist to agree actions in accordance with Bayer strategy.
Proactively escalate problem accounts to the appropriate function to accelerate collection of overdue accounts.
Monitor execution of prenotification, dunning and other collection correspondence activities in accordance with Bayer policy and timeline.
Receive and drive timely resolution or closure of standard collection-related customer queries, complaints and feedback through multiple source points (email, fax, phone, etc.
by liaising with appropriate internal Bayer function (e.g. O2B for invoicing issues, CATI for Rebates / Incentives, etc.).
Review and facilitate customer account monitoring through conduct of customer reconciliation and coordination with AR Management for value adjustments and small write-offs and in adherence with Bayer policy.
Escalate timely non-collectable items to next level for proper handling and monitor resolution.
Contributor within O2C organization.
Perform process controls (ICS,ICM,BPC) as prescribed in the desktop procedures.
Update Country-Specific documentations.
WHO YOU ARE
Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following :
Preferably a university degree or equivalent, especially with main focus on Administration or Finance. Alternatively an equivalent progressive working experience.
Certified Collection Practicioner from a global organization (ICTF, NACM, FCIB or equivalent from any certified local organization) or comparable working experience.
2 - 3 years of experience in Collections&Dispute or other related Order-to-Cash processes.
Good communication and interpersonal skills.
Basic MS Office.
Experience with SAP systems. Experience in SSF, FSCM and Phone contact center systems (CISCO, ASPECT ) valuable.
Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
Fluent English skills both in the spoken and written form, plus minimum C1 degree of competence local / regional language.
Application Period : 07 / 15 / 2021 - 07 / 28 / 2021 Reference Code : 445452 Employment Type : Regular Work Time : Full Time Contact Us Address E-Mail Heredia, Costa Rica HROP TA PA Bayer.com
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