Operational Support Consultant
HP Development Company
Heredia, Heredia, Costa Rica
hace 4 días

Responsibilities :

  • Under minimal direction, formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
  • Act as a liaison between client and technical solutions / support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.
  • Apply extensive knowledge of the client's business and industry to develop requirements specifications.
  • Document requirements, and translate into proper system requirements specifications using high-maturity methods, processes and tools.
  • Develop visualization, user experience and configuration elements of solution design.
  • Execute and coordinate requirements management and change management processes.
  • Develop and maintain internal and external relationships to support management of scope and expectations.
  • Participate in proposals, feasibility studies, implementations, and new business development.
  • Operates as a team member and as a team leader. Advise on methods to improve business processes.
  • Consider the business implications of the application of technology to the current and future business environment.
  • May lead the training of clients and peers.
  • Education and Experience Required :

  • Typically a Bachelor's degree in a technical or business discipline or equivalent experience and a minimum of 6 years related experience or a Master's degree and a minimum of 4 years of experience.
  • Knowledge and Skills :

  • 6 or more years experience.
  • Essential : requirements elicitation via interviewing; requirements determination using structured techniques for documentation, analysis, evaluation / validation;
  • decomposition of high-level information into details; abstracting low-level information; distinguishing requests vs needs;
  • distinguishing requirements vs. solutions; classifying / prioritizing requirements; OO techniques using UML models; ambiguity analysis, ensuring consistent understanding across users, designers and testers;
  • business process modeling of current state and desired / future state processes; defining and managing scope and client expectations, requirements change management and traceability;
  • identifying and mitigating risks; applying creativity to solving complex problems; building relationships and working collaboratively;
  • effective verbal / written communication; experience in an industry domain.

  • Specialized : Function Point counting; survey execution; statistical analysis; developing structured user manuals and training;
  • visualization modeling; business rules modeling; develop and executing acceptance test plans.

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