IT Analyst (Costa Rica)
hace 6 días

Impeccable management of Site(s) Infrastructure, Operations and Helpdesk

  • Guarantee the network connectivity to all employees working in your site / plant / ..
  • Capture and dispatch incidents (L1 / 2 / 3) related to infrastructure & application issues (depends on support model existing in your sites)
  • Manage local / outsourced teams to deliver the agreed SLA to the business
  • Support local legacy application, if any left that has not been replaced yet
  • Maintain the local server room infrastructure (whenever in your scope)
  • Support any small local project in manufacturing impacting network (example-scanning devices)
  • Be the local expert of IT controls (security, data privacy)
  • Be the local contact for the global IT teams to manage global projects (example : voice over IP, SySaid,..)
  • Support any local Business meetings, VIP support when required
  • Input into Operations budget if required
  • Vendor management

  • Monitor the day to day service level from our external partners / vendors
  • Conduct regular meeting with vendor to review performance & SLA
  • Coordinate Disaster Recovery Drill together with vendor and 3rd parties for your site(s)
  • Understanding of ITIL methodology
  • Understanding of hardware, software systems, SAP and network technologies
  • Understanding of IT governance and operations, IT controls (privacy, security)
  • Ability to communicate to end-users, ability to explain technology
  • Business Knowledge - Understand the business and business processes
  • Understand the impact of technology on the business processes / results (example impact of one minute server outage on the production of bottles)
  • Experience in running Helpdesk / support to end-users, incident management, data center management
  • Experience in project management and team management
  • Deep problem solving, root cause analysis capabilities
  • Experience in crisis management
  • Proficiency in English language skills
  • Fluent in another language than English
  • Experience / exposure to different markets dynamics / specificities / cultures
  • Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación