IT Analyst (Costa Rica)
Bacardi
Escazu
hace 6 días

Impeccable management of Site(s) Infrastructure, Operations and Helpdesk

  • Guarantee the network connectivity to all employees working in your site / plant / ..
  • Capture and dispatch incidents (L1 / 2 / 3) related to infrastructure & application issues (depends on support model existing in your sites)
  • Manage local / outsourced teams to deliver the agreed SLA to the business
  • Support local legacy application, if any left that has not been replaced yet
  • Maintain the local server room infrastructure (whenever in your scope)
  • Support any small local project in manufacturing impacting network (example-scanning devices)
  • Be the local expert of IT controls (security, data privacy)
  • Be the local contact for the global IT teams to manage global projects (example : voice over IP, SySaid,..)
  • Support any local Business meetings, VIP support when required
  • Input into Operations budget if required
  • Vendor management

  • Monitor the day to day service level from our external partners / vendors
  • Conduct regular meeting with vendor to review performance & SLA
  • Coordinate Disaster Recovery Drill together with vendor and 3rd parties for your site(s)
  • Understanding of ITIL methodology
  • Understanding of hardware, software systems, SAP and network technologies
  • Understanding of IT governance and operations, IT controls (privacy, security)
  • Ability to communicate to end-users, ability to explain technology
  • Business Knowledge - Understand the business and business processes
  • Understand the impact of technology on the business processes / results (example impact of one minute server outage on the production of bottles)
  • Experience in running Helpdesk / support to end-users, incident management, data center management
  • Experience in project management and team management
  • Deep problem solving, root cause analysis capabilities
  • Experience in crisis management
  • Proficiency in English language skills
  • Fluent in another language than English
  • Experience / exposure to different markets dynamics / specificities / cultures
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