Customer Care Specialist I
Experian
Heredia, Heredia, cr
hace 6 días

What you’ll be doing

Experian is seeking Customer Care Specialists to join our growing Call Center in Costa Rica. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills.

An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers. Additionally, you will :

  • Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.
  • Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
  • Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
  • Effectively handle escalated customer issues in a professional and timely fashion.
  • Ability to perform all functions of Consumer Services Associate I and :
  • Receives consumer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.
  • Qualifications

    How your background looks like

    Qualifications

  • 6 months to 1 year of Call Center Experience (Required)
  • Excellent English communication skills (Required)
  • Good knowledge of web-based systems
  • Good PC and mainframe computer skills
  • Good customer service skills, including telephone etiquette
  • Good problem solving and analytical skills
  • Good knowledge of federal and state regulations on credit reporting
  • Proven previous job stability, including maintaining long-term work relationships with former employers
  • Must be able to clear the company’s pre-employment screening
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