DevOps Web Infrastructure Specialist
F. Hoffmann-La Roche Ltd
San Rafael de Escazu (Pharma), Costa Rica
hace 15 días

DevOps Web Infrastructure Engineer

Job description : Purpose


This role is to provide technical operational support, administration and maintenance of the related platforms, ensuring services meet operational targets, achieve high availability and performance, whilst managing other aspects such as tactical lifecycle management, continuous improvement, and delivering on partner projects.

Reports to

Unit Lead / Functional Manager

Key activities and deliverables

Operational support for global platforms and components, viz.(Web Server / App Server) : JBoss, Apache, Tomcat, .NET, .NET Core, IIS, F5, Nginx, Node.js

Install, configure, upgrade, troubleshoot, and proactively monitor and ensure performance, availability and capacity.

Manage incidents, problems, changes and releases.

Represent team in partner projects as needed and deliver on commitments.

Apply DevOps principles and practices to optimize operational activities.

Develop business and technical know-how within area of expertise for the function.

Comply with OLAs and quality and CSV validation requirements.

The following activities are part of the expected tasks for the position and need to be acknowledged by candidate :

Regular on-call duty.

Some out-of-business-hours maintenance work.

Able to travel as required.

Job skills required

  • Very strong spoken and written English skills.
  • Excellent communication and interpersonal skills, ability to work effectively with a remote and multicultural team, always following a collaborative and supportive approach.
  • Be able to self-manage, be a problem solver, critical thinker, proactive and accountable.
  • Possess a strong customer focus together with a highly responsive service delivery and support ethic.
  • Strong hands-on technical skills, operational background, strong problem-solving and analytical skills, troubleshooting, capacity planning and root cause analysis.
  • Qualifications and experience required

  • More than 5 years of increasing technical IT experience.
  • At least experience in one scripting and automation technology (e.g. : ansible, puppet, jenkins...)
  • Desired prior experience in delivering IaC solution
  • Desired previous use of DevOps, Lean or / and other agile methodologies.
  • Knowledge and working experience in application infrastructure administration for one or more of the following platforms is a must.
  • JBoss, Apache, Tomcat, .NET, .NET Core, IIS, F5, Nginx, Node.js

  • Operational understanding and knowledge / administration experience of technologies associated with Web Application Hosting and Load Balancers.
  • Desired experience working with Cloud technologies e.g. AWS, Azure, GCP etc.OS, storage, DBs, security and network protocols components as they relate to Integration platforms.
  • Prior experience working in a Global organization, is a plus.
  • ITIL service Management knowledge preferred, certification is a plus.
  • Education and certifications :

  • Minimum Requirement : BS in Computer Science, engineering or equivalent degree and / or equivalent experience.
  • Industry recognized certifications in the relevant technology area, are plus.
  • Roche is an equal opportunity employer.

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