Specialist WFA, HR Solutions
Edwards Lifesciences
Cartago, Costa Rica
hace 4 días

The Specialist WFA will act as the first point of contact for HR inquiries, identifying and delivering solutions to employees and people leaders.

They are empowered to support and perform transactional activities required to enable HR business processes and drive a best-in-class employee experience.

Key responsibilities :

  • Own the case management process, including opening / closing escaladed concerns, and providing timely updates to WFA related inquiries
  • Develop and provide customized reports of workforce data to support business stakeholders
  • Evaluate, implement, and provide end-to-end solutions to deliver an excellent employee experience
  • Engage with third-party vendors to ensure they are adhering to established service level agreements
  • Identify continuous improvement processes
  • Communicate effectively with other functions to provide information and data needs in a timely manner
  • Escalate inquiries as needed and follow up as applicable
  • Provide input for the development and delivery of communication materials related to programs, plans, policies, and processes
  • Analyze and prepare HR information for key initiatives (e.g., audits, lean projects)
  • Manage confidentiality of data by following established security standards
  • Other incidental duties assigned by Leadership
  • Education & Experience :

  • Bachelor’s degree in related filed with a minimum of 3 years of work experience in Human Resources with relevant experience in managing WFA HR processes required
  • Relevant experience in multiple HRS pillars and managing HR system data preferred
  • Additional Skills :

  • Ability to interact and support all levels of management
  • Strong attention to detail
  • Experience and understanding of HR enabling technologies
  • Experience with an ERP system (Workday preferred)
  • Experience with Microsoft tools and applications required
  • Results-oriented mindset (high sense of urgency, determination, tenacity, etc.).
  • Substantial knowledge of standard business practices and professionalism in a customer service environment
  • General understanding of employment legislation and compliance
  • Ability to use appropriate judgment in involving the next level (escalation) or other resources in decision making or processing
  • Adaptability and creativity in problem solving
  • Excellent verbal and written communication skills, fluent in English and any additional required language (both written and spoken)
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