The Client Support Associate II provides service to clients by responding to requests for information, products or services.
Coordinate client requests and service needs with appropriate internal departments and staff to ensure client requirements are met
Serve as a communication liaison between clients and sales to ensure responsiveness Developing close working relationships with assigned clients and vendors.
Designs report layouts and compiles data from multiple resources to create customized reports for clients and internal personnel
Sell standard products and services and works with clients to ensure results are consistent with client needs and comply with government legislations, regulations and corporate policies
Conduct periodic audits on pricing, data and client information
Make outbound phone calls and mail literature to existing or potential clients, and may research potential client information to assist sales personnel in the preparation of requests for proposal and sales presentations
Diagnose, research and resolve moderate to complex problems related to membership, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations
Maintain and update critical account and pricing tables
Educate clients on new and existing products, policies and procedures
Assist in the training of new employees
Client calls; large volume accounts
2-3 years Advanced customer service skills
Excellent English written and oral communications skills
Strong problem-solving skills
Advanced organizational skills
Strong PC / mainframe / internet skills
Mainframe or Access experience a plus
Typing speed of at least 40wpm
Ability to handle multiple tasks and priorities
Proven previous job stability, including maintaining long-term work relationships with former employers
Must be able to clear the company’s pre-employment screening
Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner.