Case Investigation Manager San Jos Provincia de San Jos
Amzn Support Srvcs Costa Rica
San José, San José, Costa Rica
hace 1 día
source : Fidanto

Bachelor s degree and two years of experience in people management OR at least two years Management Leadership experience at Amazon Advance level of Microsoft Package especially Excel Fluent English skills both written and oral are required for this role Demonstrated ability to build develop direct and manage a group of 30 direct indirect reports Comfortable working in a fast paced highly collaborative dynamic work environment Exceptional analytical and interpersonal skills Willingness to support several projects at one time and to accept re prioritization as necessary Experience managing core business KPI s Schedule flexibility is a must Ability to stay focused and keeps up with our continuous and fast paced growth Demonstrate ability to be a strong team player behaves like an owner and ultimately focused on delivering results with high standards Ability to demonstrate consistent effort intense commitment and willingness to go above and beyond when needed Ability to take initiative without being asked to Plans efficiently while avoiding analysis paralysis Strong communication skills as well as a strong technical and analytical aptitude are required Must be comfortable in a fast paced multi tasked high energy environment and will display creative and analytical problem solving with an unrelenting passion for excellent customer service Ability to drive quality productivity and process improvements and keep pace with our growth while motivating others to meet the challenges of an extremely customer focused and metrics driven environment Ability to be a cost owner and drive cost effective measures in the department and across the organization Ability to manage and drive process related automation with technical team where needed The Amazon Heavy Bulky and Services organization is looking for a world class Group Manager to Support the HBS Back Office Team If you have an innovative mind and are passionate about driving process improvement and motivating a team of customer obsessed associates and Team Managers all while analyzing systemic issues and implementing solutions to challenging problems we have the career you re looking for Successful candidates will demonstrate Leadership Aptitude to lead and develop other leaders including team managers and lead a large team of Back Offcie associates Experience interviewing and selecting associates and leaders who will maintain a high performance bar across Amazon Ability to facilitate group discussions with peers and associates Lead site level initiatives Operational Delivery Ability to use data and insights to prepare monthly and quarterly business reviews Acts as the operational representative for business teams to understand voice of the customer or partner in key process or policy changes Develop and achieve performance goals and objectives in line with the network wide vision and goals Ensure compliance and consistency towards meeting business and project goals Knowledge of Six Sigma Lean Processes Project Management experience Data manipulation and analysis experience

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