COSTA RICA SHARED SERVICES COORDINATOR I
Simpson Housing
Alajuela, Costa Rica
hace 4 horas

Dynamic, collaborative, creative, motivated - not the typical words you think of when describing a Freight Forwarder, but then again, our award-winning culture and team are far from commonplace in this industry

Job Summary :

PEGASUS Logistics Group is committed to our promise of providing a superior customer experience.Customer service embodies the energy, spirit and focus of our associates.

Service is our passion and that passion sets us apart from the role of Logistics Specialist I is the leading indicator of this commitment.

Our Customer Service team has a very high initiative and a tremendous desire to serve the customer. Each of our team members understand and aligns to PEGASUS Logistics Group’s mission and core doing so, they conduct themselves accordingly and continually display this commitment through their work in serving our customers and other important stakeholders, internally to the company.

Major Duties & Responsibilities :

  • Perform tracking for shipment updates for specified customer accounts and monitor current shipment activity to ensure on time delivery.
  • Monitor continuous freight movement and ensure accurate detailed information is communicated on potential issues.
  • Maintain continuous freight tracking updates through arrival at destination. (ADA)
  • Verify data accuracy between WorldTrak and partner websites.
  • Identify potential service issues and proactively work to ensure details are clearly documented in WorldTrak to help provide customer satisfaction.
  • Effectively manage status updates in World Track to transition potential service delays to the escalations team.
  • Participate in cross training and continuous skills development.
  • Perform other duties and responsibilities as requested
  • Understand the differences between teams and effectively collaborates to ensure a flawless delivery experience for our customer.
  • Available to work after hours and on national holidays as needed.
  • Required Knowledge, Skills, and Abilities :

  • English B2+ (Upper intermediate level).
  • Proficiency with Microsoft products including Outlook, Excel (intermediate level), Word and PowerPoint.
  • High School Degree.
  • Bachelor's degree- In careers related to the company business (preferred).
  • 1+ Years tracking Experience.
  • Desired Knowledge, Skills, and Abilities :

  • Must be confident, team-oriented, and enjoy working in a fast-paced environment
  • Self-managed and highly motivated
  • Displays integrity, reliability, empathy and strong work ethic
  • Possess excellent verbal and written communication skills
  • Results-oriented; Display sense of urgency
  • Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.

    Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status .

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