Vendor Chargeback Dispute Management Execution Specialist Italian
Amzn Support Srvcs Costa Rica
San Jose, Heredia, CRI
hace 1 día

Our team strives to reinforce the relationship between Amazon and its vendors by ensuring a quick and proper communication built around every charge back dispute we manage.

We look not only to solve each dispute in a balance between Amazon’s policies and vendor’s benefit but also we seek to improve our internal processes to reduce the flow of chargebacks while educating our vendors into an amended experience.

Job Description

Amazon is seeking individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to vendors chargebacks .

The position relies on an analytical bend of mind, detailed investigation and excellent judgment.

The Vendor Chargeback Dispute Management team(VCDM) is a centralized unit currently located in SJO - Costa Rica. It works as a part of the Inbound Business chargeback program and it's directly aligned with the VCDM team policies.

  • Current team responsibilities are to analyze and investigate vendor chargeback disputes and ensure that these have been applied correctly;
  • a custom investigation process is performed for each vendor using their provided evidence against each claim. Chargeback audits are also part of the team additional roles where we ensure that each chargeback is being applied correctly with a low error rate which eventually will translate in a low dispute rate.

  • Fluency in English and Italian with an ability to compose grammatically correct, concise and accurate written responses.
  • Intermediate to advanced proficiency in MS Excel.
  • Experience in or related to Customer Service.
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
  • Excellent problem solving skills.
  • Internet speeds of at least 10 Mbps download and 3Mb upload.(org, will be WFH during COVID-19 protocol)
  • Previous work experience in a customer service / retail environment.
  • Experience in data analysis, research, KYC, translation or training is a distinct advantage.
  • Clear, crisp and proactive documentation of operational procedures required to tackle known risk related patterns.
  • Positive, results oriented attitude.
  • Team player capable of learning and sharing knowledge in global team environment.
  • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
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