Our team strives to reinforce the relationship between Amazon and its vendors by ensuring a quick and proper communication built around every charge back dispute we manage.
We look not only to solve each dispute in a balance between Amazon’s policies and vendor’s benefit but also we seek to improve our internal processes to reduce the flow of chargebacks while educating our vendors into an amended experience.
Amazon is seeking individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to vendors chargebacks .
The position relies on an analytical bend of mind, detailed investigation and excellent judgment.
The Vendor Chargeback Dispute Management team(VCDM) is a centralized unit currently located in SJO - Costa Rica. It works as a part of the Inbound Business chargeback program and it's directly aligned with the VCDM team policies.
a custom investigation process is performed for each vendor using their provided evidence against each claim. Chargeback audits are also part of the team additional roles where we ensure that each chargeback is being applied correctly with a low error rate which eventually will translate in a low dispute rate.