O2C Analyst - ChargeBack
Pfizer Canada Inc.
Escazu, Costa Rica
hace 13 días

Role Description

Pfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation with

beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in

2007, Latin America in 2013, and Eastern Europe in 2014. In 2016, GFS welcomed Cairo into

its network, providing financial shared Services support to the AfME region. GFS Shared

Services has a workforce of more than 900 Pfizer colleagues, in addition to a successful

partnership with a Business Process Outsourcing (BPO) partner, Genpact, in three locations


The GFS Shared Services Center (SSC) for the Latin America Region (LAR) is a high

performing team responsible for the timely delivery of standardized financial processes on behalf

of Pfizer. The organization performs certain Record-to-Report, Invoice-to-Pay, Travel &

Entertainment, Credit-to-Cash and other related activities from a regionally centralized locations

in San Jose, Costa Rica.

The Chargeback Analyst will process chargeback claims for wholesalers in the US and Puerto

Rico and resolve exceptions related to contracts, products and membership timely and

accurately. The Chargeback Analyst will regularly interface with internal and external

customers including, but not limited to GFS Americas, Wholesalers, Contract teams, Business

Technology and A / R and Collections. The Chargeback Analyst will identify data and systems

issues related to wholesaler chargeback submissions timely, and work to eliminate recurring

issues and rework. The Analyst will also answer inquiries in shared mailboxes and provide audit

support to US colleagues.

This is a great opportunity to join a high performing and dynamic organization with

opportunities to grow and develop. The role requires flexibility; both in terms of working hours,

given that there will be peak periods each quarter; as well as working collaboratively in a highly

team based environment.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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