Pfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation with
beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in
2007, Latin America in 2013, and Eastern Europe in 2014. In 2016, GFS welcomed Cairo into
its network, providing financial shared Services support to the AfME region. GFS Shared
Services has a workforce of more than 900 Pfizer colleagues, in addition to a successful
partnership with a Business Process Outsourcing (BPO) partner, Genpact, in three locations
The GFS Shared Services Center (SSC) for the Latin America Region (LAR) is a high
performing team responsible for the timely delivery of standardized financial processes on behalf
of Pfizer. The organization performs certain Record-to-Report, Invoice-to-Pay, Travel &
Entertainment, Credit-to-Cash and other related activities from a regionally centralized locations
in San Jose, Costa Rica.
The Chargeback Analyst will process chargeback claims for wholesalers in the US and Puerto
Rico and resolve exceptions related to contracts, products and membership timely and
accurately. The Chargeback Analyst will regularly interface with internal and external
customers including, but not limited to GFS Americas, Wholesalers, Contract teams, Business
Technology and A / R and Collections. The Chargeback Analyst will identify data and systems
issues related to wholesaler chargeback submissions timely, and work to eliminate recurring
issues and rework. The Analyst will also answer inquiries in shared mailboxes and provide audit
support to US colleagues.
This is a great opportunity to join a high performing and dynamic organization with
opportunities to grow and develop. The role requires flexibility; both in terms of working hours,
given that there will be peak periods each quarter; as well as working collaboratively in a highly
team based environment.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.