Manager, Andon Walk The Store
amazon
San Francisco de Heredia, CR
hace 1 día

Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions with the goal of helping our customers find and discover anything they want to buy.

We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.

A day in the life

We are looking for a customer obsessed and motivated Andon Cord Walk The Store Manager to lead a high performing team in executing on the program strategy.

  • The idea candidate will be highly autonomous with the ability to work in a fast-paced and ambiguous area. Primary responsibilities will include team management;
  • setting up the team for success in delivering critical initiatives within deadlines; engaging with cross-functional stakeholders across operations, program and product;
  • and measuring progress and reporting against KPIs.

    About the hiring group

    The Global Advertising Customer Experience team are guardians of our end customer’s experiences with advertising. Walk The Store is a mechanism we use to walk in the shoes of our Customers, review their experience with ads, and pull the Andon Cord for action.

    The information captured is used to alert the organization to opportunities not captured through existing guardrails or business measurements, and support driving for the elimination of defects.

    Job responsibilities

  • Team leadership : Support, mentor, and motivate your team.
  • Continuous Process Improvement : Identify and enable opportunities for automation, elimination of redundancies, and delivering efficiencies.
  • SOP development and management : Establishing SOPs for the end to end process, and documenting issues and resolutions.
  • Reporting on KPIs : Tracking and reporting on primary metrics against goals. Continuous evaluation of success metrics.
  • Reviewing live-site ads : Reviewing live-site ads (global placements and ad products) per defined strategy.
  • Pulling Andon Cords : The walkers will own converting defects identified from walking into Andon Cords using established processes.
  • End to end Andon Cord ownership : Responsible for Andon Cords until resolution, requiring engaging with different owners on deep diving and resolving.
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