UCC DevOps Engineer
Infotree Service Inc
Heredia, CR
hace 6 días

Job Description

Integrate Workboard platform with on-prem identity management platform for authentication and SSO.

Integrate Workboard platform with other collaboration platform such as Jira, Confluence, O365, G-suite, etc.

Review existing and new features that get added to Workboard platform for impact to colleagues and the business

Point of contact for escalated and unresolved issues related to Workboard; willingness to become a Workboard expert

Perform root cause analysis of critical outage and incidents, engineer permanent solutions, and coordinate implementation

Coordinate and collaborate with other stakeholders (Legal, IT-Security, Compliance, etc.) on a frequent basis

Follow Change Management process for all changes to production systems, including documenting all changes made to systems

Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards

Ability and willingness to work extended hours or modified schedule for planned or emergency work

Colleague experience focused : ability to deliver a delightful technology experience

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