Start Your Journey With Us At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.
We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.
If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
With the customers :
Plan and execute superior weddings and social events ensuring all arrangements are performed accordingly to the customer needs and desires.
Answer guest questions about property facilities / services (e.g., hours of operation, packages, promotions, entertainment, restaurants).
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests in a timely manner.
Committed to managing clients by providing the highest level of service and integrity.
Keep up with trends and innovative services to craft experiences for weddings that will create a memorable program.
Convert prospective clients into committed customers through on-site visits / meetings, property tours and proactive communication
Coordinate and oversee weddings from beginning to end.
Conduct and arrange tours, pre-planning visits, menu tastings, rehearsals & wedding day details.
Prepare Event Management related documents throughout the planning process (e.g., banquet event orders, group confirmation lists, proforma invoices etc).
Responsible for all payment information and collecting deposits outlined in the contract and per standard operating procedures.
Works weekends, holidays and nights throughout the year as necessary to assist with onsite programs.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift.
Maintain positive and productive relationships with internal departments and operations.
Attends sales meetings and weekly banquet event order meetings.
Provides the results of the wedding surveys to management.
Oversee and direct proper room sets and supervision of the events in progress.
Schedule outside vendors as needed.
Desired Experience / Skills
Must have minimum of 2 years of wedding sales and coordinating experience in the hotel industry.
Full command of English & Spanish (write, read and speak).
Must have strong computer skills and be proficient in Microsoft Excel, Word and Outlook, SFAWeb and Opera experience is desirable.
Experience selling weddings, function space and food and beverage.
Solid knowledge of sales principles, techniques and practices common in the hospitality industry.
Ability to work a flexible schedule including evenings / weekends / holidays as required.
Must have attention to detail, acute organization and multitasking skills.
Demonstrate ability to achieve and exceed sales goals by effectively negotiating and closing business.
Ability to handle guest’s challenges.
Must be able to work in a standing position for long periods of time.
Must be able to work outdoors in various weather temperatures
Excellent communications skills including written and verbal.
Outgoing, personable, friendly with the ability to speak in front of clients and guests with clarity and confidence.
Strong organizational, detail management and multi-tasking skills.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.