IT Analyst Oracle
Emerson
San Jose de Costa Rica, San Jose, Costa Rica
hace 6 días

Description

The successful candidate will provide functional andtechnical qualities in Operations Monitoring with Oracle R12, Automic / UC4,and other Enterprise Automation Utilities in a large, global instance and inaccordance with the policies and procedures defined by Emerson AutomationSolutions.

Responsibilities

Actively monitor and identify continuous operationalimprovement opportunities in several Oracle-related environments. This includes responding to dashboardwarnings, system / application alerts, and messaging traffic via variousutilities & applications (including Automic / UC4 & Oracle R12 EBS).

Support production environments with global monitoring,problem detection, and deterrence options

Utilize Automic (UC4) Application to monitor and respond toevents with scheduled UC4 processes

Proactively drive down error rates by tracking, validating,& reviewing reports of metrics, activities, anomalies, and operationalprocesses.

Make recommendations and work closely with SystemAutomation, Archive Operations, & Automic (UC4) teams for improving,reconfiguring, or enhancing monitoring systems, alerts, operation procedures,knowledge base, etc.

Quickly identify performance issues or anomalies within alarge Oracle Applications environment

Provide continuous feedback to team leads for frequentanomalies & / or jobs having issues

Apply proven communication, analytical, and problem-solvingskills to help identify, communicate, and seek immediate resolution forrepeated production issues

Interacts with customers & process owners to ensure theyreceive an exceptional level of service

Continually remain aware of and alert on both planned &unplanned maintenance activities

Able and willing to work with and through others in a globalteam & collaborative environment

Participate in weekend and holiday systemmonitoring activities, as required Requirements

Strong presentation, communication, and facilitation skills(both oral and written)

Minimum 3 months of experience in NOC, Customer Service,Help / Service Desk, & / or IT Operations

Minimum 3 months of experience in Oracle Applications EBS(technical or functional)

Minimum 3 months of experience with SQL (PL / SQL a plus)

Experience with the Software Development Life Cycle (SDLC)in Oracle technologies is a plus

Experience with Automic (UC4), Oracle Concurrent Manager, orany Enterprise Scheduler is a plus

Knowledge of Oracle 10g or 11g architecture is a plus

BS with a technical background (MIS, Computer Science, Engineering)

Must be able to work 10am-7pm local time Tuesday-Saturday(Sundays & Mondays off)

Eventually, will rotate with 2 other IT Analysts to workrotating a) Monday-Friday, b) Tuesday-Saturday, and c) Sunday-Thursday days

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