Senior Technical Support Engineer - Opportunity for Working Remotely
Heredia, CR
hace 3 días

Job Description

VMware vSphere is the industry-leading software powering Software-Defined Datacenter (SDDC) solution.

GSS Overview

The VMware Global Support Services team supports over 250,000 companies running VMware servers in over 100 different countries.

Our team provides time-zone optimized coverage throughout five support centers globally. Our team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products.

We also participate in product delivery strategy, product documentation, discussion forums with customers, and authoritative documents publishing.

A dedication to perfection and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers.

As a member of our team, you will join the best of the best supporting mission-critical applications in a virtual infrastructure.

What's in it for you?

VMware brings together an extraordinary group of people. This includes an elite development organization with unparalleled expertise in the system software space.

The entire VMware team has crafted a rare business environment - one of energy, creativity, and collaboration. The atmosphere is fun, casual, and inviting, in keeping with VMware's roots as a successful entrepreneurial start up.

What will your day look like?

As a valuable contributor, you will be responsible for responding to customer inquiries, primarily by telephone and e-mail.

Through the course of your day, you will resolve customer technical issues with the product through diligent research, reproduction, and troubleshooting.

There are many opportunities for you to directly interact with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.

You will document all technical interactions, develop and review content for knowledgebase.

Our team does have the need to work flexible schedules, which may include evenings, weekends or holidays.

What does our team require?

Understanding of Storage Hardware Architecture (Partitioning / RAID) and experience with storage troubleshooting

Strong knowledge of and experience in supporting Linux / UNIX environment.

Linux storage preferred Linux Admin experience acceptable

Experience with BASH scripting and automation

Experience scripting / coding in python

Familiarity with reading / interpreting python code

Experience trouble-shooting / administrating SAN environments (Fiber Channel or iSCSI).

A solid grasp of the operation and functionality of NAS protocols (CIFS, SMB, NFS)

Experience configuring SAN Storage Arrays

Experience with Microsoft Cluster Services (MSCS)

Working knowledge of backup software (EMC Networker, VERITAS, NetBackup, Tivoli Storage Manager, Backup Exec)

Experience with investigating and identifying hardware related issues

Experience troubleshooting 3rd party application integration

Experience Performance troubleshooting

Minimum of 5+ years of combined experience supporting software and hardware

Basic understanding of TCP / IP networking stack

Experience in an enterprise LAN / WAN environment

Experience with Windows and Linux Networking

Experience working within an Enterprise IT Support environment

Excellent interpersonal skills

Case / Customer Management skills

Standard hours of operation in the Broomfield center are 7am 7 pm (various shifts) and include weekend coverage

B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience

Fluency in English / Written and Oral Required

Highly Preferred Skills

Experience with ESXi Server, vCenter Server and / or other VMware products

Experience with Cisco or Network hardware manufactured products

Experience with Server Hardware (Dell, HP, IBM, etc)

Experience with switch and routing protocols (CCNA or better certification preferred)

Knowledge of remote storage mirroring (EMC MirrorView or SRDF)

Experience with data recovery

Experience with scripting and programming (C, C++, Perl, Python, Bash)

Experience with advanced configuration of Windows and Linux Networking

Familiarity with object-based storage

Fluency in Portuguese desired, but is not a requirement

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

Vmwarewill provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Category : Client Support

Subcategory : Technical Support

Experience : Manager and Professional

Full Time / Part Time : Full Time

Posted Date : 2021-07-23

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