Application Support Engineer
Align Technology
Belen, Costa Rica
hace 4 días

Job Purpose Performs basic application functions such as monitoring and testing of applications supporting company business processes and operations.

Monitor and solve problems with automated systems. At higher job levels, may contribute to the testing, evaluation or design of applications used throughout the IT solution set.

Main Responsibilities Participates in the monitor and tier one support of the different applications. Act on received alerts based on documentation and troubleshooting guides.

Implementation of applications on non-production environments. Regularly monitor and react to alerts from application devices Work within the company’s project standards, methodologies and documentation.

Help optimize IT’s use of resources. Scope & Complexity Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors Expanding knowledge of related disciplinary area Exercises judgment within defined procedures and practices to determine appropriate action Expertise Learns to use professional concepts Applies company policies and procedures to resolve routine issues Supervision Moderate supervision and some guidance are given about the nature and extent of the work required, methods to be used, and results expected.

Education & Experience Normally requires a Bachelor Degree May have a Master’s Degree with 0-12 months of experience Typically, minimum of 2 years of directly related experience Languages Proficiency in English is desirable for this position.

Technical Skills Typically Requires : Good Windows and Linux operating systems knowledge Good concepts for Windows Services and Linux background processes.

Gaining remote access to other hosts Manipulation of files and directories, including moving, renaming and deleting. Transferring files between hosts.

Provide remote end user support and remotely work with geographically disperse Tier 3 and Tier 4 team members. Good understanding of Scrum and Agile Methodologies.

Good understanding of Web Services, troubleshooting such as Apache, Tomcat, Internet Information Services. A good knowledge and understanding of release and deployment pipeline tools such as Bamboo CI.

A good understanding of Java based applications, JBOSS based application hosting platforms. Good understanding of messaging systems AMQ, TIBCO and Kafka.

Certifications Typically Requires : ITIL certifications Windows / Linux certification is a plus #LI-DR1

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