Order Management Manager
MSD
San José, San José, Costa Rica
hace 8 horas

Description

The Order Managementmanager performs the following activities but is not limited to

KeyAccountabilities :

  • Manage a team of order management analysts to ensure SLAs are met as agreed. Responsible for HR activities such as one on ones, Performance issues, team motivation, work balance, etc
  • Ensure team meets process compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
  • Monitors call center operation to make sure all calls are attended as expected.
  • Manages capacity vs volumes, identifies and escalates issues affecting performance.
  • Escalate and communicate issues to Sr management as appropriate
  • Identifies and implement process improvements opportunities
  • Perform ad hoc analysis per management discretion
  • Assist and triage audit requests form management as needed
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