HR Customer Support Analyst – English and Portuguese
Tres Rios, , Costa Rica
hace 1 día


Your Responsibilities : This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are :

  • Provide end to end support and first level resolution for employees and managers reaching out to People Services and Support Team via phone, live chat, web submit or email.
  • Maintains working knowledge of Workday as well as Human Resources processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas.
  • Work closely with other Human Resources Business Partners to ensure all procedures are followed and requests completed within service level agreements.
  • Provide appropriate and accurate information and guidance to employees and managers regarding Human Resources and policies making full use of knowledge management tools and in order to do so effectively stays abreast of changes in knowledge management content.
  • Act as an internal subject matter expert on GSK transactions / processes.
  • As part of our HR Customer Service Team you will work in partnership with Human Resources partners and other members of HR operations to provide a high-quality customer experience to our internal clients.

    Why you?

    Basic Qualifications :

    We are looking for professionals with these characteristics to achieve our goals :

  • Microsoft Office knowledge (Excel, Word, PowerPoint).
  • English Level : Advanced.
  • Portuguese Level : Advanced.
  • Excellent written and verbal communication skills.
  • Preferred Qualifications :

    However, if you have the following, it would be a plus :

  • Experience working in a Human Resources Shared Services, Support Centre or Customer Support.
  • Experience in Workday or other systems.
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