Employee Relations Specialist
Mondelēz International
Santa Ana, San José, CR
hace 3 días


  • Mondelēz International, Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits;
  • Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business.

    Great people and great brands. That’s who we are. Join us on our mission to continue leading the future of snacking around the world by offering the right snack , for the right moment , made the right way.

    It's time for you to Make It at Mondelēz International.Mondelēz International is looking for vacancy : Employee Relations Specialist Position Purpose Responsible for Employee Relations for Latin America and / or North America including case intake and investigation for disciplinary cases, performance issues, attendance / job abandonment issues, and documentation requests for legal / tribunal investigations. Main Responsibilities

  • Retrieves cases from SNOW tool and assigns them per team dispatching procedures.
  • Conducts Employee Relations intakes with managers within SLA of 24-48 hours, documents intake details in case management tool, determines key stakeholders to engage, pulls employee profile, previous performance history, signed policies, and initiates investigation strategy document.
  • Validates case type and evaluates complexity and priority per defined matrixes. Records case in ER Dispatching Tool and aligns with manager on next steps.
  • Reports up cases through Business Integrity / Ethics Point when appropriate.
  • Conducts Employee Relations investigations, assesses situations, and determines appropriate actions in line with company policies and practices :
  • Investigates into employee misconduct and complaints. Documents investigation findings, interviews, and document analysis.
  • Writes disciplinary action documents. Consistently administers disciplinary actions using a progressive discipline approach.

  • Provides coaching and guidance to managers of blue collar workers or junior talent as it relates to performance issues.
  • Drafts warning letters and Performance Improvement Plans as needed.

  • Assists managers with attendance, absenteeism, and job abandonment issues. Administers disciplinary actions in line with company policies and practices.
  • Drafts warning letters or termination documents as needed.

  • Assists local HR or labor counsel in documentation requests for legal / tribunal investigations. Provides documentation as needed.
  • Partners with HRMs / HRBLs and legal throughout the Employee Relations process. Actively informs, engages, and influences stakeholders.
  • Identifies opportunities for improvement or feedback.

  • Ensures processes are followed consistently and fair and equitable treatment is applied. Practices ER Principles (Fair, Corrective, Timely, Consistent, Progressive, Safety, Due Process) throughout management of all cases and helps stakeholders understand their importance.
  • Actively monitors own KPI’s and participates in team Daily Management System meetings. Owns action plans and problem solving, including Kaizen ideas and other MBS Service Center projects and initiatives that support the prevention and elimination of losses in our processes.
  • Lives and embraces our Lean culture.

  • Participates in MBS engagement initiatives including the Joy Team and other Continuous Improvement initiatives.
  • Academic knowledge

  • Bachelors Degree in Business Administration, Psychology, Organizational Development or fields related.
  • Fluent in Spanish, English and Portuguese (oral and written fluency is required).
  • Work experience

  • Experience supporting a business function as HR Generalist / Manager or Employee Relations (3 years).
  • Experience handling large volumes of employee relations matters.
  • Familiarity with Employment Law.
  • Abilities

  • Solid investigation and interviewing skills.
  • Analytical and problem solving skills.
  • Detail oriented and highly organized.
  • Excellent customer focus and high sense of urgency.
  • Excellent communication skills able to clearly articulate ideas, listen actively, and read non-verbal communication.
  • Able to summarize ideas and write concise summaries.
  • Able to manage confidential information appropriately.
  • Mondelēz International, Inc. is an equal opportunity and Affirmative Action employer. We actively seek to maintain a diverse work force, and Mondelēz International, Inc.

    therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or Vietnam veteran status.

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