Purpose
Emerson Enterprise IT offers a standard, centrally managed Endpoint environment to all Emerson locations. This associated operational role is key within Emerson IT Infrastructure, supporting, deploying, and expanding the endpoint strategy and security posture, with the following main operational responsibilities in an ITIL-inspired organization
Management and deployments of the globally installed equipment base. Includes resolving operational Incidents, fulfilling customer Requests, and performing approved Changes and maintenance on the endpoint assets in a follow the sun model
Assist provisioning, project and acquisition teams with deploying associated services to new and existing Emerson locations
Specific Responsibilities
Provide Enterprise-scope patching for PC Endpoints aligned to Enterprise Security policies
Execute Emerson-wide or specific scope software deployment projects
Provide Enterprise-wide operational support for Print service as defined by Service Owners
Create, deploy and maintain Software packages for usage at Enterprise level using the existing framework
Create and maintain up-to-date required Endpoints Operations procedures and documentation
Prepare and submit Root Cause Analysis reports for Severity 1 and 2 Incidents
Ensure adhesion to SLA’s by a strong focus on automation and service improvement, working together with USS (Local IT), Endpoint Design & Transition, Service Provisioning and others as required
Collaborate and actively feed-back to Endpoint Design and Management in order to develop and improve supported solutions and designs
Apply defined Security and Compliance policies, software, patches and regularly check their enforcing mechanisms are correctly applied
Coach USS (local IT), new members of the team, and interns on Endpoints Operations team activities as needed
Education / Qualification Requirements of the Role
Education to degree level or equivalent, but experience may be considered in lieu of formal education
Minimum 3-5 years’ experience in a Desk Side Support (which also includes IT users support) or an Operation function role, preferably in a large Enterprise environment
ITIL certification or equivalent awareness is beneficial
Language knowledge : must be fluent in business English (speaking / writing), other languages especially Romanian, Tagalog and Spanish are an advantage
Qualifications
Specific Skills & Experience PC Hardware and software knowledge Microsoft Windows (Server / Client) and Office administration skills Scripting skills (PowerShell, VBS) knowledge Experience with service desk ticketing systems.
Microsoft Endpoint Configuration manager & Intune knowledge is a plus
Effective communicator Able to manage challenge of daily remote communications through multiple tools (Instant messaging, email, phone, project management interface).
Excellent verbal and written communication skills
Willing to travel for short periods of time
Strong analytical capabilities and demonstrated problem-solving skills
Flexible attitude towards working hours 
