Tech Data is one of the world’s largest technology providers in IT distribution. Tech Data is currently ranked No. 82 on the Fortune 100® and has been named one of Fortune’s World’s Most Admired Companies for seven straight years.
The Tech Data difference is in our people. Every day customers like Best Buy, CDW, Office Depot, etc depend on us to help them cost-
effectively support the technology needs of end users of all sizes, including small- and medium-sized businesses, large enterprises, educational institutions, government agencies, and consumers.
Working for Tech Data, you will be supporting manufacturers such as, Apple, Brocade, Cisco, Dell, HP, IBM, Lenovo, Microsoft, Oracle, VMWare, etc
Performs analysis of Telecom related needs and contributes to design of Cisco Telephony architecture, integration, and installation.
Serves as senior technical resource for the organization to ensure effective and efficient telecommunications infrastructure.
Responsibilities include the design of voice solutions utilizing telecom systems and environments, which include hardware, software, access methods, and protocols used.
Defines the method of control, future flexibility, and connect-ability. Assists with defining global strategy for a broad range of voice and data network technologies including PBX, IVR, VOIP, call center solutions, call distribution, public / private access methods, communication protocols and standards.
Maintains corporate compliance with established standards and practices. Provides Consultative services for US, Latin America, and European initiatives.
Essential Duties & Responsibilities Required :
Performs the installation, maintenance, and retirement of telecommunications infrastructure which includes PBX, gateways, servers, peripherals, network nodes, terminals, and wiring.
Evaluates Cisco telecom infrastructure and capabilities to make recommendations for capacity planning and technology refreshes or direction changes.
Serves as a mentoring resource for the telecom Infrastructure and the implemented configuration that support operations.
Performs and designs monitoring platforms to capture telecom infrastructures health and performance to insure network stability.
Performs tier 3 network troubleshooting and repair.
Communicates and coordinates telecom downtime and service windows with Shared Services Teams.
Coordinates third-party maintenance for telecom hardware, software, and telecommunications services.
Prepares and maintains telecom infrastructure documentation of topology, device / system configurations and cabling layouts.
Assists in the negotiations and procurement of all associated technical hardware, software and equipment needed to support infrastructure.
This includes the service providers, PBX, IVR, converged voice, remote services, and call center systems.
Proactively researches and locates the necessary tools and processes to identify troublesome trends; analyzes trends and develops a long-
range plan designed to resolve problems and prevent them from recurring; maintains established service levels, establishes a method to compare project objectives / requirements against actual project performance.
Responsible for all inbound call traffic to the Cisco Call Center, maintenance of all T1 / PRI connections, dial-peer configurations for inbound and outbound calling.
Maintains a complex network to support a Call Center system infrastructure.
Develops test plans (including cases for functionality, integrity, and stress testing; tests matrixes; and definition of test methodologies and test strategy);
responsible for the creation of test platforms, including evaluation of test equipment and designing test networks; develops automated test suites for product regression and stress testing.
Participates in various IT projects intended to continually improve / upgrade the telecommunications infrastructure; for example, evaluates new software and hardware required to meet a business need or to make a process more cost effective.
Participates in the organizations Service Management disciplines (Incident, Problem, and Change Management) to insure compliance and maintain service level commitments to end-
users. Identifies opportunities and recommends solutions for improving service efficiency and effectiveness; participates in IT initiatives to address service issues;
keeps abreast of technical aspects of the PC-LAN / WAN computing environment; has a working knowledge of department-specific applications;
attends seminars and other educational opportunities; seeks out insight and on-the-job training from peers and other internal and external resources.
Designs, configures, installs, and maintains necessary telecom hardware and software to provide a suitable environment to run production applications and perform development;
performs maintenance and release upgrades on a timely basis or as needed; monitors performance and availability of telecom platforms.
Develops / follows procedures for LAN / WAN administration (e.g., security, reliability).
Recommends standards and guidelines. Recommends / selects specific products as necessary, participating in tool and vendor evaluations.
Participates in and contributes to task forces and special projects initiated within departments / divisions.
Provides project management responsibility for telecommunications implementations, including creating schedules, test plans, assigning tasks, and ensuring projects are completed on time and on budget.
Researches / assesses available telecommunications technologies in relation to the enterprise's current and future needs.
Recommends specific products and platforms based on business requirements.
Research of new technologies and practices.
Continually works to insure cost savings in all voice communications areas.
Performs additional duties as assigned
Meets attendance and punctuality standards
Qualifications, Required Knowledge Skills & Abilities and Working Conditions :
The requirements listed below are representative of the knowledge, skill, and / or ability required.
Able to coach others in the development of their skills.
Able to build solid, effective working relationships with others.
Able to analyze and resolve complex issues and problems in a sound and timely fashion.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to adjust readily to change and adapt as needed. Able to transport up to 50 lbs.
Able to express ideas clearly and convey necessary information. Able to quickly learn new systems and technology.
Able to read blueprints and technical journals.
Able to serve as a resource to others in the resolution of complex problems and issues.
Able to stay with a position or plan of action until the desired objective is achieved.
Able to think strategically and tactically. Able to be attentive and foster two-way conversation.
Able to work independently with minimum supervision.
Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
Able to maintain confidentiality of sensitive information.
Join our team to connect the world with the power of technology!