The IT technician for Gensler’s Costa Rica office will support the computing environment for one of the world’s largest Design firms.
The candidate should be able to provide 1st and 2nd level desktop system administration support. The person in this position will interact with local and regional employees daily to solve problems and enhance the technology requirements of the office.
The candidate must be willing to work in a dynamic environment, have excellent communication skills. This will be a 3 month contract with possibility of extension.
What You Will Do
Primary responsibility is to take ownership of Service Desks tickets and see to their resolution.
Assist the LATAM IT Administrator with specialized tasks according to your professional profile, including but not limited to : Asset Management, Network Configuration, IT procedures / policies documentation, Server Configuration and equipment purchase.
Provide technical assistance to Studios when they have client / vendor meetings.
Help in the design and implementation of new technology related projects for the office and region.
0-3 years of experience in Technical support, Customer Service or similar areas.
Last year student, or Bachelor’s in Computer Science, Systems Engineering or a related area.
Proficient in Microsoft Office including Word, Excel and PowerPoint
Knowledge of Microsoft Network Administration technologies
English proficient 85% or higher
Must have excellent communication skills verbal and written in both Spanish and English
Experience with virtualized environments (VMware), databases, active directory and SCCM
Customer Service experience
Bonus Skills (not required) :
Cisco CCNA module 1 and 2
Microsoft A+ Certified
SQL Certification or related.
Gensler is proud to be an equal opportunity workplace and is an affirmative action employer. All aspects of employment decisions will be based on merit, competence, performance, and business needs.
We do not discriminate on the bases of any status protected under federal, state, or local law. If you need assistance or an accommodation due to a disability you may contact us .
We celebrate diversity and are committed to creating an inclusive environment for our colleagues.