Receives little instruction on routine work and general instruction on new assignments. Provides guidance and mentoring to other engineers.
Translates team goals into own work assignment. Problem Solving Works on problems of diverse scope where analysis requires further evaluation of identifiable factors and correlation of data.
Problems may be previously unknown and require submittal of new DDTS and work with DE. Interface / Collaboration
Typically interfaces with customers, other CSE's, Partners, Outsourcers, field personnel, Serviceability Design, CAP Managers and internal engineering departments.
Provides consultation to independently solve complex product and network problems.
Provides systems / product training and intellectual property material.
Acts as a focal point for large account network problem resolution.
Is a technical expert in at least one area.
Effectively utilizes complex lab setups to duplicate and solve problems.
Submits complete and correct DDTS reports in area of expertise.
Ability to analyze, configure and troubleshoot medium to large networks.
Is a technical expert in at least one area with excellent broad knowledge of Networking fundamentals
Effective planning, prioritization and organizing skills.
Drive for continuous learning, results orientation and teamwork.
Utilization of an increasing understanding of Cisco business strategies and drivers to guide activities.
Proven crisis management skills.
Demonstrated leadership skills in small projects and teams. Minimum Qualification
Typically requires BS in a technical field (CS / EE preferred) or equivalent plus 2-5 years related experience.
New Team members are trained in Data Center products and technologies
Using on the job training, team members provide second / third level technical support for Nexus 9K, Nexus 7K, 3K, 4K and 5K / 2K suite of switches to Cisco customers, partners, account teams, and other TAC engineers via phone / email / WebEx, consultation to independently troubleshoot & debug product problems
Cisco Certifications (CCxx); HP, IBM, Dell Server Support, MCSE, VCP Certifications; specific knowledge of products within : Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching
Knowledgeable in Storage technologies and experienced in VMWare
Troubleshooting experience using finisar, wireshark, or other protocol analyzer
Programming skills (Python, Ruby, C, C , Linux, Shell Scripting)
Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
Effectively utilizes moderate to complex lab setups to recreate and solve problems
Submits complete and correct Defect reports in area of expertise
Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level Communication
Excellent written and verbal communication, interpersonal and presentation skills.
Ability to function effectively in ambiguous circumstances.
Shares information and communicates clearly with Worldwide team members to improve team effectiveness.
Produces and shares intellectual property in the most productive manner for internal audiences and customers.
Encourages and accepts feedback. Desired Skills Influence / Leadership
Influence expands to Local TAC theater and Worldwide Technology team.
Effective and active mentor.
Fosters inter-team communication
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