Project Manager/Process QA Auditor
Experian Information Solutions, Inc
Heredia, Heredia, Costa Rica
hace 4 días

Position Summary :

The QA Audit and Incident Analyst is responsible for ensuring quality of the batch data delivery process within the Implementation and Delivery Team.

This will be done by performing audits of the process, identifying gaps and driving the completion of action items resulting of the audit.

This candidate will also be tasked as primary point of contact for client delivery issues within the department by coordinating recovery efforts including vetting of allowable mitigation with compliance if policy issues are involved, performing a formal root cause analysis process, responding to sales and client (to include direct interface when necessary), as well as managing all improvements resulting from the analysis process.

Responsibilities :

  • Outline quality assurance policies and procedures in conjunction with management
  • Make sure that quality assurance standards are adequate.
  • Provide escalation support & coordinate multi-threaded recovery efforts across multiple teams upon determination of a client deliver issue (impact) to achieve a timely resolution of incidents
  • Perform a formal root cause analysis (RCA) with all parties
  • Identify and drive proactive measures to prevent future incidents
  • Change Management / Implementation : Review, implement, and verify changes / solutions.
  • Audit and improve upon high severity incident management and problem management processes.
  • Communicate with sales and management results of the RCA
  • Manage and drive to completion action items out of the RCA or audit process
  • Work with the training and QA engineering team to identify training or process improvement opportunities
  • Report on the completion and results of quality activities
  • Qualifications

    Bachelor’s Degree in a related field, or 2 years of relevant experience.

    Highly organized person who work well under the pressure of multiple projects and deadlines, display active listening, and are detail-oriented

    Excellent written and verbal communication skills is a must as the candidate will need to communicate with management, sales and clients in a clear and concise style

    Project management experience and skills is required as the candidate will be responsible for driving resolutions and process improvements to completion in a timely manner

    Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals

    Experience with implementation of corrective action programs.

    Knowledge of process QA / process improvement terms, tools and methodologies

    Certification, such as Project Management, Quality Engineer, Quality Auditor, Six Sigma, ITIL Problem Management or Quality Improvement Associate is a plus

    Proven previous job stability, including maintaining long-term work relationships with former employers

    Must be able to clear the company’s pre-employment screening

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