The successful candidate will demonstrate not only data analytic skills, but also the ability to interpret data to provide knowledge and insight.
Not just reporting what’, but also identifying why’. They must be able to apply critical thinking skills to perform impact analysis and root cause analysis.
They must recognize the necessity and value of accuracy, have a strong process documentation background, and process information quickly. Key Responsibilities
Execute ad-hoc, monthly, and quarterly tasks related to reporting for Services Operations, Services Sales, and Program Managers.
Manage, evaluate and drive ongoing requests for reporting and data as needed by operational groups as well as projects.
Provide ad-hoc analysis to support leadership decisions. Accountable for continuous service optimization, tracking and communicating as well as maintaining a comprehensive metrics catalogue.
Identify, escalate and document gaps and errors in processes, related databases and systems
Proactive communication and collaboration with stakeholders on process improvements
Drive the data collection requirements, analysis, reporting and improvements needed for Services metrics.
Develop key metrics, dashboards, and associated data views to support management decision makers.
Strong analytical, organization and creative problem-solving skills
Ability to follow oral and written directions.
Very strong Excel skills
Ability to identify reporting gaps and create meaningful reports from scratch.
Excellent verbal and written communication skills, problem solving skills, attention to detail
Excellent interpersonal skills with a diverse group of stakeholders, managers, and subject matter experts.
Focus on efficiency and accuracy in a faster paced, sometimes high-pressure environment
1 to 2 yrs of experience in a similar role
Advanced experience in Excel, Macros, VBA
Advanced English level - oral and written
Strong ability to work independently and manage one's time
Bachelor s degree or current student in a related career, programing, business administration or related career
SQL and tableau knowledge
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