Are you an experienced content developer with a passion for customers? Do you have the drive to deliver multiple projects on time, every time, with deliverables that exceed audience expectations?
Do you thrive in a fast-moving culture where customer obsession and the ability to think on your feet are highly valued?
Amazon’s Heavy Bulky and Services team is looking for a content developer to deliver high-profile help content to support Amazon Heavy and Bulky Items logistics and services globally.
To excel in this position, you will be comfortable in a fast-paced, high-energy environment. You must be used to dealing with tight deadlines and internal stakeholders, and have a proactive approach to problem solving.
You will have experience digging into data to discover pain points and developing content strategy that solves those problems.
In addition, most importantly, you have deep expertise in help content, including writing, production, and strategy.
In this role, you directly affect the experience for millions of customers for some of the most exciting products at Amazon.
Bachelor’s degree in Technical Writing, Information Management, or similar field
2+ years of professional working experience with technical writing or process documentation
Demonstrated skills in proofreading and content governance
Ability to multi-task and manage competing priorities at once
Proven ability to work in ambiguous circumstances
Demonstrated success at learning and explaining business processes
Good judgment and open communication
Ability to prioritize and manage multiple stakeholder needs in a fast paced environment across
Proven ability to ingest a business process and clearly and successfully explain it to others
Demonstrated ability to manage multiple competing priorities and stakeholders while under a deadline
Bachelors Degree Marketing, Communications, Design or equivalent
Experience developing content for an international audience
Comfortable questioning the status quo and existing practices
Experience with translations and localization processes
Experience collaborating with design and UX
Familiarity with XML editors : Oxygen Author or Trisoft Xmetal
Experience with DITA and CMS
Intermediate HTML and XML skills (skills will be tested)
Working knowledge of Agile methodology