Global Enablement Manager
San Jose
hace 1 día

The Opportunity

  • The Adobe Field Global Readiness and Enablement team empowers our field and customer success organizations with the appropriate skills, information and practical application of learning to succeed in their role and meet Adobe business objectives.
  • We provide high-quality learning experiences and educational opportunities for new and tenured employees that increase their performance while simultaneously delighting our customers.

  • As the Role Excellence Manager for the Value Success Manager (VSM) and Solution Account Manager (SAM), you will apply this method to our Global Customer Success team to ensure they have relevant, impactful and engaging enablement experiences.
  • What you'll Do

    Work with business owners at the management / executive level to assess and understand priorities, critical issues, skills gaps, opportunities, and objectives for success.

    Proactively work to plan, design, develop, and lead projects into completion communicating results against defined objectives.

    Globally advocate for the Value Success Manager (VSM) & Solution Account Manager (SAM) roles, their requirements and needs to influence the direction of supporting training activities, content, assessments, and certifications built by adjacent teams.

    Own the global execution of initiatives to ensure achievements and objectives are met while ensuring quality and honoring regional nuances.

    Optimally handle risk, partnering with colleagues to make decisions at the right time. Ensure accurate communication occurs, and plans are intelligently adjusted to reflect fluctuations in goals and requirements.

    Use organizational change, adult learning and standard evaluation methodologies to ensure the successful adoption of critical initiatives.

    Serve as a brand ambassador for the organization championing its offerings and value proposition.

    What you need to succeed

  • Experience in enterprise organizations with matrixed teams.
  • Possess a strong analytical background, think critically, synthesize new data quickly and prioritize efficiently.
  • Be decisive, organized, detailed, a planner and effective at managing time across multiple tasks - develop and own project plans end-to-end.
  • Demonstrated success in building and implementing programs that engage, educate and deliver results against pre-defined measurement criteria.
  • Share ongoing metrics with internal customers to continuously improve how we enable our internal audience(s).

  • Adept at problem solving and can use influencing, relationship, collaboration and emotional intelligence skills to find and resolve roadblocks.
  • Bring creativity to an environment that cultivates experimentation to consistently innovate.
  • Confident and eloquent communicator in writing, speaking and facilitation.
  • Confirmed ability to operate effectively and autonomously in situations of extreme ambiguity, with only high-level direction.
  • Established collaborator with initiative to lead, raise hand for new challenges and act as a subject matter authority across the organization.
  • Maintain a positive demeanor, high energy, sense of humor and a contagious passion to meet the changing needs of the business.
  • Knowledge of Adobe's businesses, products and their use across customer segments is desired.
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