Client Services Specialist II
Experian
Heredia, Heredia, Costa Rica
hace 5 días

Major Job Functions

  • Interviews internal and external clients, determines project needs and priorities.
  • Determines specific project deliverables, defines the process for the review and approval of deliverables, and specifies quality criteria for deliverables assessment.
  • Develops and manages project plans and projects a from original concept through final implementation.
  • Conducts financial analyses on project alternatives, including cost / benefit analysis, to determine project feasibility and direction.
  • Builds time estimates, develops project schedule, and addresses scheduling problems as they arise.
  • Monitors and reports project progress to objectives in timeframes, scope, quality, costs and risks. Receives information on project status, changes and issues.
  • Identifies potential sources for solutions, and contacts appropriate parties to initiate action.

  • Develops and maintains project risk management plans. Coordinates project risk identification, quantification, response development and control.
  • Specifies, obtains and allocates resources to meet project requirements. Coordinates procurement planning, source selection, contract administration, and contract closeout.
  • Creates and enhances reporting tools for performance measurement against objectives.
  • Develops and initiates policies and procedures to improve business practices within the organization.
  • Reviews other project management team member schedules, plans and strategies and recommends enhancements.
  • Knowledge Skills and Abilities

    Bachelor’s degree in Business Administration or Data related careers or equivalent experience.

    2 - 4 years of work experience in roles related to Data and Analytics, Marketing, CRM design, etc.

    SQL knowledge is preferred.

    Cloud based technology experience is preferred.

    Knowledge of Project Management methodologies and tools.

    Strong knowledge of computer systems and processes and PC desktop applications.

    Strong knowledge of database theory and design.

    Proactive and able to work independently.

    Strong oral and written communication skills.

    Strong organizational skills.

    Strong problem solving and analytical skills.

    Strong leadership skills.

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